At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

We are seeking an experienced, enthusiastic, and compassionate registered nurse to lead our Outpatients Department and play a key role in delivering safe, effective, and patient-centred care. This is an exciting leadership opportunity for an individual who is passionate about service excellence, quality improvement, and developing high-performing teams.

The successful candidate will provide visible and effective clinical and operational leadership, ensuring patients receive the highest standards of care and experience throughout their outpatient journey. They will be a role model for professional practice, promoting a culture of safety, continuous improvement, accountability, and compassion in line with Trust values.

What We Are Looking For

The Ideal Candidate Will Be Able To Demonstrate

• Strong leadership and management skills with experience of leading and developing teams within a healthcare environment.
• A commitment to delivering high-quality patient care, ensuring safety, patient experience, and clinical effectiveness remain at the heart of service delivery.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships across multidisciplinary teams and engage staff in service improvement.
• Experience of managing performance, quality, governance, workforce planning, and operational pressures within a busy clinical setting.

Key Responsibilities

• Provide professional, clinical, and operational leadership for the Outpatients Department.
• Lead, support, and develop nursing and support staff, creating a positive culture that promotes learning, wellbeing, and professional development.
• Ensure the delivery of safe, effective, responsive, and patient-centred care in accordance with Trust policies, national standards, and professional requirements.
• Manage day-to-day operational activity, workforce deployment, patient flow, capacity, and resource utilisation to support service delivery and performance targets.
• Promote and lead quality improvement initiatives that enhance patient outcomes, patient experience, and service efficiency.
• Monitor quality and performance indicators, investigate incidents and complaints, and implement learning and improvement plans where required.
• Ensure compliance with clinical governance, infection prevention and control, safeguarding, health and safety, and risk management processes.
• Work collaboratively with Consultants, Matrons, Operational Managers, Administrative Teams, and the wider multidisciplinary team to support strategic objectives and service development.
• Support recruitment, induction, appraisal, supervision, and staff development processes to maintain a skilled, competent, and motivated workforce.
• Act as a visible role model, demonstrating professional leadership and upholding Trust values at all times.

Additional Information

• The post holder will be expected to work flexibly to meet the needs of the service and support the operational requirements of the Outpatients Department.
• The role may require travel across Trust sites; therefore, the ability to travel independently is essential.
• Applicants must be a Registered Nurse with current NMC registration and evidence of ongoing professional development.
• Experience of leading teams, managing change, and delivering service improvements within a healthcare environment is desirable.
• The post is subject to an Enhanced DBS check, Occupational Health clearance, professional registration verification, and satisfactory references in accordance with Trust policy.

This role offers an excellent opportunity to influence patient care, shape service delivery, and lead a dedicated team committed to providing outstanding outpatient services while supporting the Trust's strategic objectives for quality, safety, patient experience, and workforce development.

Person specification

Qualifications, Knowledge, And Experience

Essential criteria

• 1st Level Registered nurse on relevant part of the NMC Register
• Recognised mentorship qualification and experience as a Sign Off mentor
• Degree or working towards
• Completion of appropriate specialty Course
• Higher Education Institute approved course in supporting learners in practice.
  • Supporting a range of learners in practice
  • Supporting colleagues to promote effective learning in practice
• Extensive experience in specialty to include considerable experience at Band 6 level
• Evidence of clinical leadership ability
• Proven management experience
• Evidence of continuing professional development
• Evidence of utilising evidence in practice
• Logical and consistent career pattern
• Expert clinical skills
• Ability to prioritise and deliver agreed objectives
• Ability to work flexible hours and fulfil service requirements
• Registered as an independent prescriber

Desirable criteria

• Management Course (or equivalent)
• Experience as an NMC sign off mentor or clinical practice assessor
• Evidence of staff development and succession planning
• Broad range of post registration experience
• Experience of report writing

Skills

Essential criteria

• Communication
• Prioritisation
• Change management
• General IT skills
• Microsoft Office skills
• Presentation skills
• Budget management
• Delegation
• Leadership
• Organisational skills
• Problem solving

Trust values

Essential criteria

• Patients First
• Always Improving
• Working Together