Royal Free London NHS Foundation Trust
Ward Liaison Officer
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Discharge Ward Liaison Officer
The primary focus of the Discharge Ward Liaison Officer role is to enable and support patients' safe and timely Discharge. The post holder will need to consider the options around a patient's Discharge and take appropriate action to resolve delays in Discharge. This will ensure capacity is created in the system to allow the wards always to have empty beds to match the demands of the service. The critical element of the Discharge Ward Liaison Officer's role is communicating with the discharge nurses and ward staff to ensure everyone is working to the same plan of no patient delays.
- Work with ward staff to ensure that Patient FLOW and Care Flow is accurate and updated.
- To have a good working relationship with the Wards, this will require daily visit to allocated wards at MDT/ RAG and other times throughout the day. This is to ensure that the service needs are met in line with Trust policies, guidelines, and departmental protocols.
- Communicate with a range of healthcare professionals using persuasive skills when needed to facilitate effective discharge from hospital.
- To work as part of a team alongside other WLO within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients. This includes working with identified external contacts and stakeholders.
- To gain understand of the trust various IT systems.
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About the Trust
The North Middlesex University Hospital, Royal Free NHS Foundation Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children's community services in Enfield.
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In January 2025 we joined the Royal Free group: it is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICSs, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone statutory bodies, we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
Contact Information
For further details / informal visits contact:
- Name: Jane Akarovwe
- Job title: Discharge Team Manager
- Email address: J.akarovwe@nhs.net
- Telephone number: 07088873754
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