HealthNet Homecare

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are looking for a Warehouse Assistant Manager to join our team in Featherstone.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!

Main Responsibilities

• Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
• Lead, motivate and coach all members of the team to ensure maximum performance.
• Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
• Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
• Stock Control is in line with the company requirements and all discrepancies are investigated.
• Assist in the recruitment of warehouse colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
• Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
• Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
• Conduct and follow-up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual.
• Conduct Training needs analysis, identifying colleagues for further development as part of the succession planning process.
• Assist the Warehouse Assistant Manager and assistant managers of the other teams to support the daily workload, as required. Ensure the team workload is equally distributed and managed. Re-prioritise workload as required to achieve the Department/ Team service levels.
• Ensure Health and Safety procedures are followed on site.
• Support the business by conducting regular mandatory health and safety testing as required.
• Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all stock team colleagues.
• Compliance with KPI targets set for the department.
• Ensure timely processing and dispatch of all orders.
• Monitor real time prescription workflows, taking action to maintain target service levels.
• Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
• Carry out Return to work interviews, Disciplinary Investigations.
• Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
• Provide support for investigating and responding to complaints regarding the stock team.
• Liaise with internal functions regarding issues relating to the warehouse team.
• Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
• Identify opportunities to improve business processes within the team.
• Input in cross functional projects to deliver future improvements to HealthNet’s Service offering.