Musgrave
Warehouse Operations Manager
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Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Warehouse Operations Manager in our Dargan Depot.
The business is a 24-hour operation and shifts/work pattern will be agreed locally with manager – 5 out of 7.
Role Purpose:
The effective management of the depot with key responsibilities for all operational management tasks within a warehouse environment. To provide the best in class service to the retailer within economic constraints whilst maintaining good staff relations.
Role Scope:
Responsible for ensuring that the operation is managed in such a way that all key performance indicators are achieved, and H&S guidelines are followed.
AREA OF RESPONSIBILITY: CORE RESPONSIBILITIES
- Organise, plan and manage the warehouse operation.
- Manage the warehouse operation to the satisfaction of the Company whilst maintaining the required service levels within budgetary constraints and operational KPI targets.
- Direct and motivate the line management team on meeting operational goals in an environment where customer satisfaction is critical, and we constantly strive for continuous improvement.
- Manage key depot activities including performance, attendance management, quality and health and safety.
Measures: Daily/weekly/annual KPI targets, Service level, On time delivery, Customer feedback, Employee Survey, Accreditations.
AREA OF RESPONSIBILITY: CUSTOMER SERVICE
- Deliver all aspects of customer service including liaising with other departments and suppliers.
- Best in class service to the retailer and consumer.
- Ensuring the team maintain quality and accuracy in all tasks.
- Customer focused and driven.
- Promote our brands.
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Measures: Checked orders, Retail Service Centre, Customer Claims, Feedback – driver/retailer, Support and promoting our brands locally.
AREA OF RESPONSIBILITY: CONTINUOUS IMPROVEMENT
- Plan and drive the implementation and utilisation of all technology aids that may be provided.
- Proactively work with the depot management team to improve overall efficiencies in the warehouse.
- Facilitate an engaging and inclusive environment to generate ideas and solve problems in a fast-moving environment.
- Identify opportunities for continuous improvement within current processes using lean methodology.
Measures: Depot KPIs, Employee Survey, Attrition levels, Cost saving initiatives.
AREA OF RESPONSIBILITY: EMPLOYEE ENGAGEMENT
- Manage and lead the team to ensure that they have the skill sets, resources and support needed to deliver in their role and achieve objectives.
- Ensure appropriate performance review, development and succession management systems are operating effectively.
- Set team objectives and targets and monitor performance.
- Lead by example ensuring effective communication, support and recognition structures.
- Actively seek feedback from depot communication forums.
- Identify, develop and retain talent.
- Ensure effective two-way communication.
- Promote Sports and Social events.
- Take the lead on all IR/TU matters.
Measures: Team capability, key roles filled, performance reviews completed, effective communication, talent retention, employee survey completion, participation in committees and projects.
AREA OF RESPONSIBILITY: HEALTH & SAFETY
Under the 2005 Safety, Health & Welfare at Work Act, managers are responsible for their own health, safety and wellbeing and that of their staff.
- Maintain focus on Employee Welfare, Health & Safety, HACCP, Hygiene and Housekeeping.
- Promote a best in class health and safety culture.
- Ensure safety, health and welfare at work.
- Prevent improper conduct likely to endanger employees.
- Implement safety measures necessary for protection of employees.
- Participate in network health and safety focus groups.
- Ensure accidents are investigated and corrective actions implemented.
Measures: Accident reporting and reduction targets, audits, mandatory training, property damage reporting, safety conversations, good catch analysis, H&S KPIs, meetings.
AREA OF RESPONSIBILITY: FOOD SAFETY & QUALITY
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- Protect the safety of food products while stored and transported.
- Maintain continuous focus on Food Safety & Quality.
- Direct and motivate line managers regarding product safety and quality.
- Prevent contamination and ensure products are stored and transported safely.
- Lead implementation of food safety and quality measures.
- Ensure teams are trained and competent.
- Promote Best in Class Food Safety Culture.
- Communicate product and process changes to the FS&Q Co-ordinator.
- Provide input to Food Safety KPIs.
Measures: Mandatory training, SOP competency, Food Safety KPIs, AFIs, audit results, food safety incident reporting, HACCP meetings, monthly reviews.
KEY RELATIONSHIPS
Primary:
- Operations Managers
- Line Management Team
- Depot Managers
- Operatives
- Administrators
- Retailers
- HR
- Facilities and Health & Safety
- Food Safety & Quality Co-ordinator
Secondary:
- Transport Management
- Retail Service Centre
- Supply Chain Network
- Suppliers
- Contractors
What we’re looking for:
Essential Skills:
- Excellent communication skills
- Leadership ability
- Strategic thinker
- Problem solving in a fast-moving environment
- Ability to motivate staff
- Customer focused and driven
- Experience in the logistics sector with national multiple deliveries weekly
Desirable Skills:
- Third level qualification in logistics/supply chain
- Knowledge of distribution operational systems, H&S and HACCP processes
- Good knowledge of Microsoft Office suite
- IR awareness and staff/union interface capability
What we offer
- Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
- Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
- Innovation Focus: Be part of a company that values forward-thinking solutions
- Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
- Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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