Rich Products Corporation
Warehouse Technician
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Warehouse Technician
Warehouse Operations Supervisor – Rich’s
About Rich’s
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes, icings, and pizza to ready-to-serve solutions, our products serve homes, restaurants, and bakeries globally. With innovative portfolio solutions—supporting foodservice, retail, and deli markets—we operate in 100+ locations worldwide, delivering over $4 billion in annual sales. Our commitment? One Family. Infinite Possibilities. We hire and empower people of all backgrounds, fostering an inclusive culture.
Job Purpose & Overview
The Warehouse Operations Supervisor administers and oversees warehouse operations, including processing, packaging, and storage of goods. Key responsibilities include:
- Accounting and auditing supplies, materials, and equipment.
- Managing receipt, storage, shipment, and shipping/receiving schedules while ensuring compliance.
- Quality control to ensure products meet legal, safety, and customer specifications.
- Operational efficiency—maintaining space utilization, facility integrity, and equipment adherence
This role contributes to Double Day (Mon–Fri, 06:00–14:00 and 14:00–22:00) and Night shift (Sun–Thu, 22:00–06:00) schedules.
Key Accountabilities & Responsibilities
Warehouse Operations Leadership
- Hold overall responsibility for warehouse deliverables (performance, compliance, efficiency).
- Champion company culture, ensuring a positive working environment by adhering to Great Leader Drivers (GLDs).
- Manage warehouse Key Performance Indicators (KPIs) and axe Dynamics 365 (AX D365) ERP systems.
- Develop team multi-skilling and oversee training records.
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Continuous Improvement & Customer Audits
- Lead continuous improvement programmes—identify issues and provide solutions.
- Ensure compliance with customer audit standards and product quality against specifications.
- Facilitate safe operation of Mechanical Handling Equipment (MHE), reducing wastage and minimising errors.
Operational Excellence
- Coordinate order confirmation, receipt, and dispatch while maintaining accurate documentation.
- Conduct effective shift handovers to ensure smooth transitions.
- Train associates on operator compliance, sterilisation standards, and safety protocols.
- Facilitate timely, accurate order picking to meet internal and external deadlines.
Regulatory & Procedural Compliance
- Maintain systems for traceability, Health & Safety, Good Manufacturing Practices (GMP), and ERP compliance.
- Ensure legal requirements (registrations, quality checks, segregation) are met.
- Leverage labelling systems for traceability and date coding.
Safety & Hygiene
- Actively promote Health & Safety, adhering to Rich Products’ H&S policies.
- Ensure faecal waste disposal, HACCP measures, and sanitation standards are upheld.
- Keep work environments clean and tidy to reduce contamination risks.
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Competencies & Knowledge Requirements
Essential Qualifications
- Intermediate qualifications in Warehousing & Logistics or equivalent experience.
- Extended experience in Mechanical Handling Equipment including:
- Forklift Truck (FLT) licences (both Bendi & Counterbalance required).
- Numerical and methodical work practices preferred.
- Ability to work effectively with limited supervision.
Desirable Experience
- Preferred: Food manufacturing or logistics background.
- Familiarity with ERP systems, especially AX Dynamics.
- Banksman training, Hardhat Scissor Lift, or Reach Truck experience.
- Experience with Microsoft AX, Continuous Improvement (Lean/6 Sigma) methodologies.
Rich Products Environment
Everyone in our workspace matters—we welcome open applications from underrepresented communities, acknowledging the unique talents of diverse families, lifestyles, and sacrifices.
Important
All employees are obligated to comply with Rich Products Health & Safety policies and procedures at all times. Consult with Line Managers if you have special requirements during recruitment interviews.
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