MSX International
Warranty Audit Consultant
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Warranty Audit Consultant
Warranty Audit Consultant – UK (MSX)
About MSX
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for over 30 years. Our unwavering commitment is to help clients transform their businesses and effectively manage operations across:
- Sales Performance
- Repair Optimization and Compliance
- Parts and Accessories Sales Performance
- Consumer Engagement
With global teams, industry expertise, and the power of technology, we deliver tailored, sustainable, and innovative solutions and services that optimize clients' operations and captivate their customers.
Job Description
Role Overview
MSX is seeking a Warranty Audit Consultant for the UK market. The role involves conducting in-depth reviews of dealer warranty operations, focusing on:
- Repair capability optimisation
- Audit risk assessment
- Structured warranty audits of the UK Dealer network, covering:
- Correct claim submission
- Warranty procedures & policies
The Warranty Audit Consultant will cover the entire UK, requiring travel and occasional nights away.
Job Responsibilities
- Work collaboratively within a UK-focused warranty team
- Analyse Dealer historical warranty cost performance – identify inefficiencies and trends
- Conduct on-site warranty audits at UK dealerships
- Manually review pre-selected paid claims & associated dealer documentation to ensure:
- Correct administrative procedures were followed
- Claims were appropriate and compliant in all respects
- Advise dealers on:
- Warranty process improvements
- Compliance with manufacturer warranties
- Prepare detailed audit reports, flagging inaccuracies and review gaps in processes
- Present meeting reports while still on-site to stakeholders
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Qualifications & Experience
Ideal Candidate
- Minimum of 5 years’ experience in Warranty Auditing and deep knowledge of the motor industry
- Alternatively:
- Strong Aftersales & Warranty Process knowledge
- 3+ years’ hands-on workshop/technical experience
Key Requirements
- In-depth knowledge of workshop processes & policy/procedure compliance
- Understanding of motor vehicle mechanics and repair operations (advantageous but not essential)
- Ability to liaise effectively across all levels of the dealer network
** Skills & Competencies**
- Proactive attitude – identifying opportunities for continuous improvement
- Business acumen & process orientation, with attention to detail
- Excellent written and verbal communication skills
- Strong interpersonal and numerical competency
- Experience thriving in high-performance, collaborative teams is a plus
- Organisational & time management skills
- PC literacy (essential)
Key Personal Qualities
- Enthusiastic, flexible, and proactive
- Commitment to the brand – credibility and integrity critical
- High reliability in managing responsibility and workload
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Working Arrangements
- Full-time (40 hours, Monday–Friday) with scope for flexibility
- Travel is essential (UK-wide coverage), including overnight stays as required
Package & Benefits
- 25 days’ annual leave entitlement
- Company car
- Company contributory pension plan
- Money-back healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
About Our Mission and Culture
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and technology to craft tailored, sustainable, and innovative solutions.
The MSX Vision
To be the first choice for clients, recognised for operational excellence and a commitment to driving change and innovation in the mobility industry.
Diversity & Inclusion
MSX is an equal opportunities employer and actively encourages applications from all individuals regardless of:
- Sex
- Race
- Disability/neurodiversity
- Age
- Sexual orientation
- Gender reassignment
- Religion or belief
- Marital or parental status
As users of the Disability Confident scheme, MSX interviews all disabled applicants who meet the minimum criteria.
Workplace Type
Field-based – physical visits to dealerships throughout the UK.
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