MSX International
Warranty Audit Consultant
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Warranty Audit Consultant
Warranty Audit Consultant – UK Root
About MSX
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for over 30 years. Our unwavering commitment is to help clients transform their businesses and efficiently manage operations across:
- Sales Performance
- Repair Optimisation and Compliance
- Parts and Accessories Sales Performance
- Consumer Engagement
Driven by our global teams, industry expertise, and technology, we design and deliver tailored, sustainable, and innovative solutions that optimise operations and enhance customer experiences.
Job Description
MSX is seeking a Warranty Audit Consultant for the UK market. This critical role focuses on in-depth reviews of Dealer warranty operations, evaluating repair capabilities and potential audit risks.
Key Responsibilities
- Conduct structured warranty audits across the UK Dealer network, ensuring:
- Correct claim submission compliance
- Adherence to warranty procedures and policies
- Analyse historical warranty cost performance per Dealer
- Perform on-site Dealer warranty audits
- Carry out manual reviews of pre-selected paid claims and dealer documentation, validating:
- Correct administrative procedures
- Appropriateness of claims in all respects
- Advise Dealers on warranty processes and manufacturer compliance
- Prepare detailed reports on inaccurate claims, areas for improvement, and compliance gaps
- Present on-site audit findings to Dealers during visits
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Note: The role requires extensive travel across the UK, including overnight stays.
Qualifications & Experience
Essential Criteria
- Minimum of 5 years’ experience in Warranty Administration (or equivalent)
- Deep motor industry knowledge (advantageous but not mandatory)
- Strong understanding of policy and procedure, particularly for warranty and workshop workflows.
- Ability to liaise effectively with multiple stakeholders within the dealer network.
- Proven written and verbal communication skills; ability to deliver insights clearly and concisely.
- Demonstrated ability to self-manage workload and fulfill deadlines accurately.
Acceptable Alternatives
- Candidates with 3 years’ technical/workshop experience in Aftersales and Warranty processes may be considered if they can demonstrate:
- Passion for audit and compliance-based roles
- Ability to gain expertise in Dealer operations rapidly.
Competencies & Skills
- Proactive, logical thinker—driven to identify gaps, propose improvements, and drive organisational effectiveness.
- Process-oriented with a keen attention to detail, ensuring consistency and accuracy.
- Numeric literacy to interpret warranty cost performance data.
- Strong inter-personal intelligence—ability to work gracefully at all levels of Dealership hierarchies.
- Experience with high-performing teams is a plus.
- Flexible and adaptable—embracing varied tasks and client needs efficiently.
- Technical proficiency in MS Office and claim-tracking databases.
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HR & Employment Conditions
Full-Time Offer (UK-Based)
- 37.5-hour workweek (Mon–Fri) with flexibility for overtime when required.
- Travel and overnight accommodations sponsored as needed.
Benefits
- 25 days annual leave (pro-rated).
- Company car for operational use.
- Contributory pension scheme.
- Cashback healthcare benefits.
- Life Assurance coverage.
- Optional Car Salary Exchange Scheme.
About MSX
Our Purpose
To empower Movers and Makers to thrive in an ever-changing world.
Our Mission
Harnessing our expertise in mobility, the creativity of our global teams, and the power of technology to deliver tailored, sustainable and innovative solutions.
Our Vision
To be our clients’ first choice—recised for operational excellence and a commitment to driving innovation in the mobility sector.
Diversity & Inclusion
MSX is an equal opportunities employer. We actively encourage applications from diverse candidates, including (but not limited to) thoseprotgecting:
- Equal opportunities regardless of sex, race, disability, neurodiversity or other protected characteristics.
- Disability Confident scheme compliance—we interview all applicants who meet the minima.
- Fair recruitment practices beyond traditional barriers.
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