Renault Trucks
Warranty, Contract & Retail Invoicer
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Renault Trucks – Volvo Group UK
Location: Bellshill, Scotland (Full time)
Renault Trucks, part of Volvo Group UK, is looking for a highly organised and detail-oriented Warranty, Contract & Retail Invoicer to join our Aftersales team in Bellshill.
This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment. You'll play a key role in ensuring vehicle repairs and maintenance work are invoiced accurately and efficiently while supporting both customers and internal teams.
What You Will Do
As a Warranty, Contract & Retail Invoicer, you'll be responsible for:
- Processing invoices accurately and on time for warranty, contract, maintenance, repair, and retail work.
- Translating job card information into chargeable invoice items using the correct operation codes.
- Ensuring warranty and contract claims are submitted in line with manufacturer procedures and standards.
- Managing and maintaining work in progress in line with departmental targets.
- Reviewing and resolving warranty and contract claim errors and rejected transactions.
- Managing sublet invoicing and supporting dealer partners.
- Applying appropriate environmental and sundry charges where required.
- Providing excellent customer service to both internal and external customers.
- Handling telephone enquiries professionally and efficiently.
- Supporting colleagues and assisting other departments when required.
- Working in accordance with Volvo Group UK's health, safety, quality, and environmental standards.
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What's in it for you?
- Pension scheme: Matched up to 7% of your salary, including death in service cover.
- Medical Insurance: Medical insurance coverage is provided by Bupa.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Skills & Experience
- Intermediate Microsoft Office skills and good IT literacy.
- A passion for delivering outstanding customer service.
- Previous invoicing, administration, or automotive industry experience would be advantageous, although not essential.
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Who We Are And What We Believe In
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to having a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed, and warm.
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