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About The Role:
Shift Pattern:
- Monday to Friday, 08:00 - 16:00
Key Responsibilities:
- Deliver comprehensive administrative and financial support for OCS contracts within the private facilities management sector. This role ensures accurate record-keeping, smooth operational delivery, and strong client engagement across diverse industries.
- Act as the first point of contact for OCS and client queries on waste, ensuring exceptional customer service.
- Support the Waste team to manage task allocation across the account.
- Coordinate subcontractor workloads and confirm site attendances.
- Maintain accurate updates on tasks and ensure compliance with service-level agreements.
- Provide operational support to the Waste team and manage task workflows.
- Administer quotations mailbox, update systems for Capex works, and raise purchase orders.
- Maintain financial data and ensure timely financial reporting.
- Prepare predefined reports for clients and internal stakeholders.
- Support commercial and financial aspects of the contract through to final account.
- Ensure compliance with OCS quality management systems and documentation.
- Liaise with site teams for accurate processing of invoices, timesheets, and purchase orders.
- Contribute to cost-saving initiatives and continuous improvement projects.
- Perform general office duties and ad hoc tasks as required.
- Act as the first point of contact for OCS and client queries on waste, ensuring exceptional customer service.
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The Ideal Candidate Must Meet The Following Criteria:
Essential:
- GCSE passes in English and Maths
Desirable:
- A Level/HNC/D or equivalent
- Customer-focused with excellent communication skills
- Highly organised, detail-oriented, and proactive
- Ability to work independently and as part of a team
- Calm under pressure with a flexible approach
Skills & Training:
- Strong IT skills (Word, Excel, Outlook – intermediate to advanced)
- Desirable: PowerPoint and Power BI
Experience:
- Minimum 1 year in a similar FM or technical FM role
- Previous CAFM system experience (e.g., Concept, Maximo, Dynamics)
- Financial awareness advantageous
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
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Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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