Watches of Switzerland Group PLC
Watch Technician (13156)
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Watch Technician – Midlands Watch Service Centre (Leicester)
We’re seeking a Watch Technician to join our modern, luxury-focused watch service centre in Leicester. If you’re a passionate team player with a love for precision engineering and exceptional customer service, this role is for you.
The Role
As a Watch Technician, you’ll be the backbone of our Midlands Watch Service Centre, ensuring seamless operation across the workflow. Your key responsibilities include:
Core Responsibilities
- Providing admin support across the watch service process, including scheduling, inventory, and client communications
- Conducting minor watch repairs and adjustments, from tightening loose screws to handling timekeeping issues
- Preparing complex service cases for our expert Watchmakers, including:
- Décasing (removing watch cases for internal repairs)
- Diagnostic testing to identify faults
- Quality control checks to ensure compliance with strict Swiss brand specifications
- Maintaining strict standards to guarantee highest-quality outcomes across all premium brands
Professional Development
- Opportunity to develop expertise in premium watch brands, unlocking a mix of:
- In-house training led by our Swiss-trained Watchmakers
- Specialist programmes from leading watch manufacturers
About You
To thrive in this role, you’ll bring:
- A genuine passion for watches—knowledge of their mechanics (e.g., how mainsprings, escapements, and movements work) is a huge plus
- Exceptional attention to detail to catch even the subtlest repairs or quality issues
- The ability to thrive under pressure, balancing complex tasks with tight deadlines
- Strong intercultural communication skills—you’ll interact with experts, colleagues, and clients daily
- Presentation and professionalism in a client-facing luxury service environment
- Organisational and administrative acumen to manage schedules, paperwork, and inventory efficiently
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About Us
We’re Watches of Switzerland Group, the UK’s leading luxury watch specialist, proudly recognised as part of the FTSE-250 retail group with nearly 3,000 employees operating in the UK, Europe, and the US.
Our Values & Expertise
- Premier positioning: We hold seven dedicated mono-brand boutiques partnering with global icons like Rolex, OMEGA, TAG Heuer, and Breitling—plus seven e-commerce sites cross-border
- Authentic luxury: Our clients count on us for perfect craftsmanship, paired with a frictionless, memorable experience; they identify us by our expertise, accessibility, and unparalleled service
- Propelling luxury forward: We combine venerable brand partnerships with cutting-edge technology, driven by highly trained, motivated teams to deliver inclusive, extraordinary experiences
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Our Headquarters & Culture
- Our new flagship office is nestled in Carlton Park, Leicester—a 75,000 sq ft state-of-the-art workplace featuring:
- Lush 32-acre gardens with parkland walking routes
- Team lounges, mini market, four multi-use lounges, a parent room & a multi-faith space
- Diversity at our heart: Applications are reviewed anonymously to uphold fairness and creativity in selection—judged purely on qualifications, passion, and potential
- A people-first philosophy: We foster inclusive teams, career growth, and well-being in every interaction with our clients and one another.
Why Join Us?
Hamper your holidays with extra:
Performance & Wellbeing
✔ Personal holiday purchase scheme (crowdfund your next break) ✔ Enhanced Maternity Pay ✔ Share Save Scheme and generous Discount Scheme (included watches and jewellery quality to take advantage of!) ✔ Generous Tombs’ day discount for the first time it counts ✔ Step-up support services 🏥 Virtual GP service and counselling support via our 24-hour Employee Assistance Programme 🧘 Free Wellbeing tools & resources from nutrition advice to mental health support experts ⏳ Any birthday celebrated leaves with pay – flexi out to make the moment matter
Build a heritage career surrounded by luxury, precision, and passion. Join us in Leicester and become the watch watcher.
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