Southern Water
Water Network Inspector
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Water Network Inspector Closing Date: 2026-07-09
Location: Hampshire (with occasional county-wide travel required); eligibility: Full UK driving licence mandatory
Contract: Permanent Hours: 37/week (Mon–Thurs: 08:30–16:30, Fri: 08:30–16:00) Salary: £31,050/annum + standby/overtime potential
About The Role
Join Southern Water’s customer-facing frontline operations team to safeguard the quality, continuity, and reliability of our water network. As a Water Network Inspector, you’ll:
- Deliver unparalleled service to household and industrial customers.
- Respond to emergencies swiftly, resolve issues proactively, and non-disruptively.
- Mobilise for shutdowns, inspections, and repairs—ensuring high controls and clean water standards.
- Embrace outdoor work under all weather conditions, balancing independence with team accountability.
Your impact: critical to caring for 5 million customers daily.
Key Responsibilities
Customer-Facing Service
- Deliver courteous, efficient support across all customer tiers (domestic to industrial).
- Be the first response for incidents: assess, act, and escalate where necessary.
Operational Leadership
- Plan and execute rationalised shutdowns to minimise supply disruption.
- Adhere to water quality protection protocols during repairs.
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Inspection & Resolution
- Conduct inspections to identify technical or performance issues.
- Directly resolve customer incidents whenever possible.
- Route unresolved complex tasks to service partners or specialist teams.
Proactive Communication
- Liaise with stakeholders (internal/external) to maintain operational agility.
- Escalate incidents timely and transparently, aligning escalation steps to severity.
Requirements
Essential
✔ Valid UK manual driving licence (current + fully licensed). ✔ Comfortable working outdoors in all conditions and independently. ✔ Motivated to unpack complex processes and operate under strict quality controls.
Desirable
🔹 Familiarity/experience with water utilities or mechanical/electrical systems. 🔹 Willingness to progress into training/apprenticeship pathways where applicable.
Standby & Flexibility
- Potential role in 1-in-5-days standby rota (remunerated opportunities available).
Progression
Southern Water fosters career growth, retraining, and upskilling through long-term initiatives.
About Southern Water
Driving generational change in Britain’s water sector with £7.8b investment (2025–2030). Our focus: ✱ Resilience (infrastructure, climate adaptability, cybersecurity). ✱ Sustainability (environment, resource efficiency). ✱ Service Excellence (innovation, customer-centricity).
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We value diverse thinkers—broken hiring territorialities rarely offer our creativity and results. Lean in if you don’t “tick every box”: your perspective may be exactly what our organisation requires.
Our Commitment to Equality
We actively seek applicants from all backgrounds without discrimination on race, gender, age, disability, religion, or sexuality. Adjustments supported during recruitment—request yours in your application.
Security & Onboarding
- Essential checks for all applicants:
- Valid work rights in the UK.
- Enhanced Disclosure and Barring Service (DBS) check.
- Verification of employment/education history (last 3 years).
Offer of employment contingent upon successfully passing security vetting. Failure to meet criteria may lead to offer withdrawal.
Next Steps
If this role isn’t ideal but you’d welcome updates, register [here](myworkdaysite.com-Introduce Yourself). Southern Water is committed to unlocking potential—yours could be ours.
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