SEVERN TRENT
Water Specialist (Customer Advisor)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Water Specialist (Customer Advisor)
Customer Advisor – Customer Solutions (CS CC Customer Delivery) – Derby
Business Unit: Customer Solutions Division: CS CC Customer Delivery Position: Customer Advisor Pay Grade Level: Level 1 – Customer / Operational Frontline Salary Range: £27,495.68 per annum Role Type: Full-Time Contract (Permanent after training) Work Location: Pride Park, Derby Working Hours: 37 hours per week, within shift patterns (8:00am–6:00pm, Mon–Fri) Start Date: 7th September 2026 (with a 4-week mandatory training programme, Mon–Fri 9:00am–5:00pm) Manager: Surinder Webster Contact Recruiter: Daniel McCormack
At Severn Trent
We’re proud to be in the top 5% of utility companies worldwide for employee engagement and hold a strong Glassdoor score—because our people truly value what we do here. Join us to make a positive environmental and community impact, while being recognised, supported, and celebrated in a truly inclusive workplace.
We call it "doing more, because we care"—and we want you to be part of that mission.
About the Role
As a Customer Advisor, you’ll provide exceptional customer service through phone, email, and face-to-face interactions. Your freedom? To tailor support to how you believe a customer should be helped.
Imagine: thriving with a team who drive change, solve challenges, and share a passion for humanising customer experiences. Here, you’ll learn fast in a dynamic environment where the unexpected is the norm—yet still get the development support you need.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
With shifts at Pride Park, Derby, you’ll join a dedicated team of 12, dedicating 37 hours weekly across flexible shifts.
This role isn’t for folding—it’s for those who care, ask questions, and push boundaries. Bring adaptability, humility, and determination.
Duration
Your journey begins with a mandatory 4-week training programme (9:00am–5:00pm, Mon–Fri). Upon successful completion, you’ll progress into the permanent role (starting September 2026).
Why We’re Here
Severn Trent is about collaboration. Our employee engagement scores place us among the highest in the global energy and utilities sector—incentivising in-person connection.
For this role, attendance in our trusted office environment (Mon–Fri) throughout your commitments is a must.
What We Look For
You’ll own customer engagement end-to-end, from initial query to resolution—no hand-off needed. Critical traits:
✔ Decisiveness—confidence to solve problems quickly and ethically ✔ Adaptability—grit to thrive in a fast-changing environment ✔ Empathy—prioritisation of customer care above bureaucracy ✔ Collaboration—getting involved in reform where we’re missing the mark
Use your own experiences to ask questions, unleash creativity, and champion change. We value every voice—regardless of background—because diverse perspectives create the best solutions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Rewards & Support
Your success matters to us. Here’s how we’ll keep contributing to you:
Career & Financial Growth
- Annual pay increase built into £27,495.68
- Up-to-eligible annual £1,500 performance bonus
- Discounted shares through Sharesave
- Generous pension scheme (we match up to 15% of your 7.5% contributions)
Work-Life Balance
- 25 paid holiday days (plus the usual 8 bank holidays)
- Flexible bank—swap up to 5 days per year*
- Two paid volunteering days annually
- Family-friendly policies (e.g., full maternity/adoption pay)
- Parent leave and flexible return (full-time, part-time, term-time).
Cultural & Practical Perks
- Electric vehicle scheme (and discounted retail benefits)
- Dedicated training & development with Severn Trent Academy
- A cause-driven culture that benefits you, your career, and the planet.
Let’s Make It Happen
Applications open now. Ready? → Update your CV and find five minutes to [apply].
Next steps:
- We’ll assess your fit ASAP—Applications are actionable October 2025 onwards.
- Online assessment sent (via email) post-shortlist. ⚠️ This assessment link expires after 5 days.
P.S. We look forward to hearing from driven, inquisitive minds who are as energised as we are to turn challenges into community wins. Let’s do more.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location