Norfolk and Waveney Mind
Waves Team Leader
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NWM/730
Hours: Part Time 22.5 hours per week
Work Pattern: Tuesday, Wednesday and Thursdays 9AM - 5PM
Contract: Fixed term contract 31/03/2027
Salary: £26,818 per annum, salary will be pro rata for part time hours.
Location: Sale Road - Norwich - NR7
We are looking for a compassionate, organised Waves Team Leader to support the delivery of our Waves Recovery Programme. This unique service supports people living with Borderline Personality Disorder (BPD), Emotionally Unstable Personality Disorder (EUPD), or similar emotional regulation difficulties. The programme helps people understand their emotions and behaviours, make sense of their experiences, and learn practical coping strategies they can use in everyday life.
Waves provides a safe, supportive and non-judgemental environment where people can learn practical strategies, build self-understanding, strengthen relationships and develop greater emotional resilience.
About The Role
As Waves Team Leader, you will play a key role in ensuring the effective day-to-day delivery of the programme. You will support and supervise facilitators, oversee service operations, maintain high standards of quality and governance.
Working closely with the Operations Lead, Clinical Psychologist and wider team, you will provide leadership, guidance and support to ensure the programme remains safe, effective and person-centred.
Key responsibilities
- Support the operational delivery of the Waves Recovery Programme
- Lead, motivate and supervise a team of facilitators and volunteers
- Provide regular supervision and support to team members
- Coordinate and facilitate programme sessions where required
- Respond to referrals and service enquiries in a timely manner
- Maintain accurate records, reports and performance data
- Support safeguarding processes and complete incident reporting where appropriate
- Help ensure high standards of clinical quality, governance and record keeping
- Support participants with their wellbeing and advocate on their behalf when needed
- Work collaboratively with colleagues, external agencies and clinical professionals
- Promote understanding of personality disorders and challenge stigma in the community
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About You
We're looking for someone who has:
- Experience supporting people with mental health challenges, particularly those experiencing emotional regulation difficulties or personality disorder traits.
- Previous experience leading, supervising or coordinating a Team
- A compassionate, resilient and person-centred approach
- Experience maintaining accurate records and producing reports
- Knowledge of safeguarding principles and risk management
Please refer to the job description for more information. Job Description: JD Waves Team Leader.pdf Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the HR: email protected
Closing date
This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.
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Individual Interview Dates
Interview dates will be confirmed for interviews
Recruitment Guidance for Candidates: Recruitment Guidance for Candidates.pdf
How To Apply
Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the HR Department on 01603 364913
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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