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Web Content Coordinator, CSSC SPORTS & LEISURE
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Web Content Coordinator, CSSC SPORTS & LEISURE
Web Content Coordinator (Fixed-Term Contract) – Customer Experience Team
With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers.
We provide opportunities for over 100,000 members, inspiring wellbeing, building community, and fostering a genuine sense of belonging through trust and meaningful connections. Currently undergoing our 3-year transformation agenda, this is an exciting time to contribute to our futureamber avenas.
The Opportunity
An exciting part-time fixed-term contract role (12-month) has arisen within our Customer Experience Team as a Web Content Coordinator. This pivotal position focuses on optimising our website to enhance traffic, conversions, and search rankings.
This role demands a blend of technical expertise, content strategy, and analytical skills to ensure our website remains engaging, up-to-date, and aligned with our core brand values. A key priority will be refining member experience across all digital touchpoints, ensuring seamless navigation, accessibility, and seamless user engagement.
Reporting to: Website Manager
What You Will Do
Website Content & SEO
- Develop, update, and maintain web content on Adobe Commerce, safeguarding accuracy, consistency, and brand alignment.
- Optimise existing content while creating and uploading new content—ensuring SEO best practices, valid link checking, and proper meta tag/description set-up.
- Design and test new pages and microsites end-to-end before deployment.
- Regularly review and update the homepage to reflect current offerings, maintaining relevance and compliance with evolving products and member benefits.
- Maintain website hygiene by removing outdated or redundant materials, ensuring ongoing relevance and optimisation.
- Forefront search engine compliance, SEO best-practices, and dynamic content/structural changes to match search algorithms.
- Leverage Search Metrics platforms to improve search ranking.
- Monitor website analytics and adjust content strategy based on insights, recommending iterative improvements across platforms.
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User Experience (UX) & Members’ Journey
- Proactively enhance members’ experience by refining touchpoints for intuitive navigation and engagement.
- Apply up-to-date UX methodologies, identifying improvements for memorability, personalisation, and member retention across CSSC’s website.
- Provide recommendations for improving member and staff interactions, ensuring feasible and cost-effective solutions.
- Support end-to-end testing of new website features, optimisation projects, and integrated systems.
About You
You’ll thrive in this role if you bring:
- Exceptional communication – all-encompassing written & verbal clarity.
- Keen attention to detail – lucid understanding of UX principles and error-free execution.
- Versatile collaboration – strong ability to work cross-functionally and align with stakeholders.
- Self-organisation – managing tight deadlines with high accuracy and efficiency.
- Problem-solving mindset – practicality, a positive attitude, and initiative.
- Team player – deference for collective success while maintaining individual capability.
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Key Skills & Experience
Essential Skills
✅ 1+ years’ experience in Web Content Management Systems (WCMS). ✅ Proficiency and experience using Adobe Commerce (Magento) and other CMS platforms. ✅ Basic technical HTML knowledge and data-developing practices. ✅ Sound understanding of SEO best practices, profiling with tools like Google Analytics and SEMrush. ✅ Familiarity with analytical tools (e.g., Hotjar for behaviour tracking). ✅ Advanced editing, copywriting, and proofreading skills.
Desirable Skills
📌 Experience managing large AdobeCommerce sites. 📌 Exposure to Adobe Photoshop or similar design/vector tools.
Soft Skills
💡 Ability to balance conflicting demands while prioritising effectively. 💡 Strong relationship-building skills across departmental lines. 💡 Regular stakeholder communication approach.
Equal Opportunities Employer
CSSC is committed to an inclusive workplace. This role description does not encompass exhaustive duties but outlines expected goals for successful performance. We strictly disclaim discrimination and champion diversity based on ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status.
Interviews at CSSC proceed both in-person and virtually. Reasonable accommodations will be provided for applicants with disabilities.
Interested? Get in Touch
If this opportunity resonates with your experience and aspirations, we’d love to hear from you. Apply via our website – [link provided].
Join us in shaping the next chapter.
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