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Lioncroft Wholesale Ltd

Web & Ecommerce Manager

Birmingham
Posted about 20 hours ago
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The Company

Lioncroft Wholesale Limited’s business was formed in 2020 after being bought out from the wider East End Foods’ business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.

Main Purpose of the Role

To work closely with the management, sales, and commercial teams to develop and maintain the company’s e-commerce platforms and digital presence. The role involves ensuring the webstore is accurate, compliant, and engaging, while supporting growth through effective content, promotions, and marketing integration.

Key Responsibilities

Webstore & Ecommerce Management

  • Play a key role in the ongoing development of our webstore and other ecommerce applications.
  • eCommerce trading driving revenue, conversion, and customer experience on site.
  • Own the eCom Trading Calendar — content banner, product placement, and seasonal activity.
  • Drive revenue, conversion, AOV, traffic etc – and any other key eCom metrics available.
  • Manage all webstore content, ensuring products, pricing, and promotions are accurate and up to date.
  • Undertake page and content updates to maintain a professional and user-friendly experience.
  • Upload new product variants and remove discontinued items.
  • Maintain and update images of product variants.
  • Add and remove items from promotional categories on a weekly basis.
  • Apply 301 redirects of old variants to new variants when required.

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Marketing & Promotions

  • Increase brand awareness and grow online presence through social media.
  • Maintain deals and supplier banners on the homepage, updating weekly with relevant links to product variants or categories.
  • Highlight opportunities for growth through promotions, campaigns, and new product launches.

Analytics & Compliance

  • Monitor website traffic, identify trends, and report findings to management.
  • Ensure Google Analytics, Google Tag Manager, and Meta Pixels are integrated for performance tracking (once live on domain).
  • Monitor areas of concern and non-compliance, escalating where necessary.
  • Identify and resolve errors, liaising with third-party support partners as required.

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On-Site Experience & Merchandising

  • Onsite merchandising of product and promotional and category optimization.
  • Work with category teams develop each category and experience on site to drive conversion.
  • Ensuring product and promotions are live on site – working with the pricing and promotion team as well as the data team weekly to execute.

Site Enhancement & Development

  • Work with Data, IT teams to enhancements, fixes, Add On’s new releases etc.
  • Technical know-how of backend systems and front-end systems in sync with each other.

User Experience

  • Identify how to improve customer journeys and drive revenue across the different pages of the website.
  • Work with marketing teams to align all onsite activity with offsite marketing levers.
  • Managing all touchpoints of the customer journey from sign up – registration – browsing and shopping – to conversion.
  • Working with the relevant teams to ensure after sale care is carried out – through logistics / operations team, customer services, etc.
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Skills

Ecommerce Management
Webstore Management
Content Management
Digital Marketing
Analytics
Google Analytics
Google Tag Manager
Social Media
Customer Experience
Merchandising
Promotions
User Experience
Data Analysis
Technical Knowledge
Collaboration
Problem Solving

Location

Birmingham, England, United Kingdom

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