NCFE
Website Officer
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Website Officer – Permanent (Hybrid Working)
Overview
- Contract: Permanent
- Location: Hybrid (Head Office: Quorum Business Park, Newcastle upon Tyne)
- Working Pattern: Head office attendance 1 day per week
- Hours per week: 37
- Salary: £28,500
About the Role
We are seeking a dynamic Website Officer with expertise in digital communications to oversee our organisational website (ncfe.org.uk), delivering effective marketing campaigns, lead generation, and providing accurate, customer-centric content.
This role sits within the Brand, Communications and Partnerships Directorate, supporting teams including PR, internal communications, content, brand, advertising, marketing, design, video, and events.
The fast-paced, multi-functional environment requires a personable candidate who thrives on updating and optimising content, measuring web analytics, and collaboratively supporting cross-departmental marketing projects—from creation to execution and delivery.
What You’ll Do
Drive integrated marketing campaigns by:
- Designing, maintaining, and optimising product and campaign landing pages for ROI, ensuring content is:
- Relevant
- Accurate
- SEO-optimised
- Lead-generating
- Collaborating with digital, marketing ops, and design teams to align content with strategic objectives
Manage website updates and inquiry requests:
- Triage and resolve Service Desk tickets within agreed SLAs across the business
- Prioritise content changes while balancing efficiency and quality
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Analyse and enhance website performance and usability:
- Report on user activity and conversions using GA4, identifying high-value content and taking remedial action on low-performers
- Monitor site health metrics in Site Improve, fixing broken links and resolving accessibility issues
Key Requirements
- Qualification: Degree or equivalent vocational level in digital marketing/communications/web-related disciplines
- Experience: Proven track record in a comparable role
- Digital & SEO Skills:
- Advanced SEO and geo-targeting strategies
- Expertise in managing content management systems (CMS)
- Technical Proficiency:
- Hands-on experience with Google Analytics (report writing and data-driven decision-making)
- Creative analytical mindset for CTA (Call-to-Action) testing and conversion optimisation
- Soft Skills:
- Sharp attention to detail
- Strong time management and ability to work to tight deadlines
What We Offer
Our hybrid culture, professional support, and employee-centred benefits include:
Core Flexibilities
- Annual leave: Starts at 25 days, escalates to 30 days with tenure
- Holiday Pay:
- 8 bank holidays included
- 3 additional closure days during Christmas
- Celebration day: One paid day per year for personal events
- Optional YOU-hour per month for wellbeing initiatives
Development & Rewards
- £400 annual contribution towards NCFE-accredited qualifications
- Up to 20 voluntary hours per year for community or charity work
- £200 Learning & Wellbeing fund to invest in professional growth
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Health & Financial Support
- Health cash plan (Westfield) covering dental & optical
- Tech & Home savings scheme via Currys and IKEA
- Pension scheme: 9% employer contribution (where you contribute 3%)
- Employee Assistance Programme (EAP) for confidential counselling
About NCFE
For 170 years, NCFE has innovated in education, grounding us in our enduring purpose:
“To promote and advance learning so that everyone can realise their full potential, building a fairer, more inclusive society.”
Your work here will help 定义 and shape the tools people use to learn—making a lasting difference.
How to Apply
⚠️ Eligibility Notice: All candidates must confirm proof of Right to Work in the UK.
Showcase your enthusiasm by applying with your CV. Deadline: Friday 10 July 2026 (Interviews on Wednesday 22 July 2026).
Our Commitment
Inclusion & Belonging
NCFE welcomes and values diversity—recognising the strength of a workforce that mirrors the communities we serve. We do not discriminate and actively embrace all forms of difference:
- Gender / Sexuality
- Race / Ethnicity
- Age
- Religion / Beliefs
- Disability
- Neurodiversity
We prioritise a supportive, collaborative culture rooted in high performance and inclusivity.
(Further details available at www.ncfe.org.uk)
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