Mercure Hotels
Wedding and Events Coordinator - full time
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Weddings and Events Coordinator
About the Role
Join The Mercure Newcastle George Washington Hotel Golf & Spa, an independently owned 4-star hotel and Accor-network member, located on the outskirts of Newcastle upon Tyne.
Part of a group offering 45 brands, 5,500+ hotels, 10,000 restaurants, and global lifestyle destinations, this role embodies responsible hospitality, where your passion drives meaningful experiences for guests, colleagues, and the planet. Become a Heartist® and embrace a dynamic environment where kindness and dedication define success.
As a Hotel Wedding & Events Coordinator, you’ll curate extraordinary experiences for couples and event organisers. This role demands meticulous coordination—balancing consultations, logistic execution, and vendor collaborations—while upholding Accor’s vision of seamless, heartfelt service.
Key Responsibilities
- Manage and execute weddings/events from inquiries to final delivery, ensuring alignment with clients’ visions.
- Handle phone, email, and social media correspondence promptly for bookings and wedding enquiries.
- Book/appoint potential couples or event clients, managing initial consultations effectively.
- Liaise with vendors (florists, caterers, photographers, venues) to secure services and negotiate contracts.
- Drive revenue maximisation by upselling services while prioritising client satisfaction.
- Host open days or evenings as required for internal/external promotional events.
- Oversee administrative systems/procedures, maintaining accurate departmental records and acting as the primary information source for your team.
- Perform professional multitasking: managing complex administrative tasks independently with discretion in busy environments.
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Highlights
✔ Evenings/weekend work may be required to accommodate events. ✔ Opportunities for multi-tasking, high confidentiality, and diverse software use.
Rewards & Benefit Package
A supportive package including:
- Competitive salary
- Statutory pension scheme
- Global hotel discounts through Accor
- Food on shift
- On-site canteen & gym membership
- Free onsite parking
- Employee benefit card offering worldwide Accor discounts
- Learning programs through Accor Academies
- Career growth tailored to talent development
- CSR opportunities via initiatives like Planet 21 (sustainable hospitality).
What You’ll Bring
Essential Skills & Experience
- Proven organisational expertise for managing multi-tasking and deadlines.
- Exceptional communication to engage clients, vendors, and teams with professionalism.
- Industry-relevant experience in hospitality, hotel management, or event coordination (an advantage).
- Upselling skills while maintaining exceptional client-centric focus.
- Time management to thriving under pressure and prioritise efficiently.
- Passion for curating unforgettable moments—ideal for couples’ most precious occasions.
- Information handling expertise: managing confidential data discreetly.
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Professional Attributes
- Diversity & Inclusion Attitude: Embrace our commitment to **equity, belonging, and uplifting diverse talent.
- Proactive Mindset: Thrives in collaborative teams, taking initiative to exceed expectations in Sales offices of four.
Your Team & Environment
As part of a team of four within our Sales Office, collaboration is key. Supporting one another, covering shifts, and fostering a positive, dynamic culture, while ensuring consistency across responsibilities.
Avoid Typos, Accentuate Your Brilliance
If your journey reflects creativity, empathy, and drive, we’d love to hear from you! Apply now to be part of our team of Heartists.
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