Mercure Hotels
Wedding & Events Coordinator
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Wedding and Events Coordinator
About the Role
Join the Mercure Hawkwell House Hotel, a proud member of the Accor network—a global hospitality group encompassing more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in your potential and the value you bring. There’s a commitment to your development and advancement, as every act of hospitality—each smile, each gesture—contributes to unforgettable experiences for our guests, teams, and the planet.
We’re looking for a Wedding and Events Coordinator who embodies our Heartist® ethos—letting your heart guide you in this world where hospitality thrives. If you can multitask seamlessly, excel in independently managing confidential tasks, and deliver outstanding service, we want you.
Responsibilities
The ideal candidate will:
- Answer wedding and event inquiries via email or phone during shifts, ensuring prompt communication and resolutions within a reasonable timeframe.
- Create and execute function sheets for events, including amendments, and ensure these are distributed to department heads.
- Manage budgets effectively to guarantee profitable events without compromising quality.
- Input reservations and data swiftly for all wedding-related bookings.
- Maintain clear communication with internal departments for special requests and query support.
- Foster open team communication—informing all staff about group-related updates and ensuring brand compliance with Accor standards.
- Uphold and update security/safety protocols as needed.
- Promote a positive work environment and cultivate strong team spirit.
- Provide exceptional customer service—ensuring every guest feels valued.
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What Is In It For You
The Mercure Hawkwell House and Accor are invested in your growth. Here’s how we support you:
- Employee Benefits Card: Enjoy exclusive discounts on Accor properties worldwide.
- Learning & Development: Access to Accor Academies, empowering you with professional training.
- Professional Growth: Opportunities to develop your skills and advance within the hotel—or even globally with Accor!
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Qualifications & Skills
We’re looking for a high-energy, organised candidate who excels in:
- Outstanding interpersonal and communication skills.
- Ability to prioritise competing tasks in a dynamic environment.
- Discretion—handling complex or confidential information with professionalism.
- Competence in multiple software tools (computer proficiency is a must).
- Self-motivation and adaptability to work both independently and collaboratively.
Alignment with Accor’s vision of responsible hospitality and a passion for delivering exceptional guest experiences will set you apart.
Our Commitment To Diversity & Inclusion
We champion an inclusive workplace, striving to atttract and promote diverse talent. Your application represents your value—we celebrate differences and welcome all who share our purpose.
Unlike many companies, all candidates must meet the UK right to work requirements.
[Ready to make a difference?] Apply now!] Let your heart bring life to this unforgettable industry!
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