BrisDoc Healthcare Services
Week day professional Line Call Handler
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The Medical Communications Operator role is critical for ensuring seamless patient triage and referral management within our integrated care system. Here’s how you’ll contribute:
About the Role
The Medical Communications Operator plays a vital role by taking calls from Health Care Professionals (HCPs) and accurately enters them into our patient database system for our clinical team to triage. Your work ensures seamless communication, safety, and efficient triage across our Severnside Integrated Urgent Care Service.
Key Responsibilities
You’ll be responsible for:
- Answering calls on our professional line, directed by Health Care Professionals (HCPs)
- Providing a professional, accurate, and informed response to callers
- Processing external referrals into Integrated Urgent Care from sources like:
- Ambulance services
- Pathology results
- Community teams
- Ensuring all referrals are fully and accurately logged in our database
- Adhering to BrisDoc’s safety calling protocol to safeguard patient care
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About BrisDoc
For 20+ years, BrisDoc has been leading the way in high-quality, patient-centred care across Bristol, North Somerset, and South Gloucestershire. As an employee-owned Social Enterprise, we uphold values like collaboration, innovation, and compassion while running:
- Severnside Integrated Urgent Care Service (available 24/7)
- GP Practices
- Homeless Health Service
With 1+ million patients receiving care each year, we’re committed to fostering a supportive workplace where staff feel valued and empowered to drive improvements in healthcare, sustainability, and community impact.
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Benefits of Joining BrisDoc
✔ As an employee, you’re also a co-owner—shaping the future of our organisation and services ✔ Opportunity to grow in roles that align with high-quality patient care ✔ A forward-thinking workplace focused on innovation and continuous improvement ✔ Contribute to meaningful change in healthcare, the environment, and community support
Next Steps
To explore opportunities or arrange an informal chat, contact: Amanda Harshaw People Team Co-Ordinator
- Email: Workwithus@brisdoc.org
- Tel: 0117 937 0900
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