BrisDoc Healthcare Services
Week day professional Line Call Handler
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Week day professional Line Call Handler
Healthcare Professional Intake Administrator
About the Role
The core purpose of this role is to field calls from Health Care Professionals and accurately input patient data into our clinical database system. This enables our triage team to quickly assess and manage referrals as part of a collaborative process.
Key Responsibilities
- Answer incoming calls from Health Care Professionals via the professional helpline
- Deliver a professional, informed and friendly response tailored to the caller’s needs
- Process external referrals from sources beyond NHS 111, including:
- Ambulance services
- Pathology results
- Community care teams
- Accurately log referrals in our patient database while ensuring high data integrity
- Strict adherence to ಿಂತentive patient safety calling protocols
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About BrisDoc
BrisDoc has more than 20 years of experience delivering compassionate care, operating as an employee-owned trust and a social enterprise. Our services include:
- 24/7 Urgent Care (Severnside Integrated Urgent Care Service)
- GP Practices
- Homeless Health Services
We serve over 1 million patients annually across Bristol, North Somerset and South Gloucestershire, providing comprehensive, accessible healthcare.
Why Join Us?
- Be part of a multi-disciplinary, holistic healthcare organisation
- Belong to a family-like team that values every colleague
- Grow and develop in a supportive environment with opportunities for progression
- Become a co-owner by investing in the organisation’s continued success
- Shape our future, contributing to:
- Exceptional patient outcomes
- Workforce support
- Community impact
- Sustainability initiatives
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Additional Notes
Our mission is rooted in ‘patient care, by people who care’—visit us as a prospective colleague at any time. For further enquiries:
Name: Amanda Harshaw Job Title: People Team Coordinator Email: Workwithus@brisdoc.org Phone: 0117 937 0900
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