London Borough of Sutton
Weekend Business Support Officer
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The Role: Inclusion Centre Multi-Skilled Administrator
About the London Borough of Sutton
The London Borough of Sutton lies within 30 minutes by train of Central London (with direct links to London Victoria and London Bridge), located firmly in Zone 5 with efficient transport links. Known for its award-winning parks, low crime rates, affordable housing, and exemplary schools, Sutton prioritises resident satisfaction, high-quality services, and financial resilience while engaging widely in key transformations—including high street redevelopments.
Driven by the "Ambitious for Sutton" corporate plan, Sutton invests heavily in health, wellbeing, and education, anchored by the Royal Marsden Hospital and the Institute of Cancer Research. As part of the evolving London Cancer Hub, Sutton aims to establish itself as the world’s leading life-sciences district, specialising in cancer research and treatment, creating 13,000 jobs and contributing £1.2bn annually to the UK economy. This vision integrates new housing, schools, community support, and balanced independent living strategies to cater to vulnerable residents.
The Council leads the South London Partnership (five outer boroughs), collaborating on strategic growth, regeneration, and investment. Sutton’s ongoing efforts ensure service excellence, adaptability, and tailoring of solutions to meet resident needs, fostering all-round quality of life.
The Role Overview
Responsibilities
This Inclusion Centre role is based part-time, covering weekends and bank holidays (10:00am–2:00pm). The position is pressure-tested, so candidates must be quick learners with strong multicultural skills, high adaptability under stress, and a proactive attitude.
While local residency and a clean, valid driving licence are desirable, they are not mandatory.
Key Duties & Responsibilities Include:
- Supporting the smooth operation of all services (day-to-day workloads). -Manage Meals on Wheels concerns and escalations for safeguarding, ensuring timely follow-ups.
- Responsible for room preparations and setup, maintenance, and monitoring team schedules for KPI compliance.
- Independently administer a caseload of applications, meeting deadlines.
- Awareness and understanding of crucial legislation.
Responsibilities Breakdown
- Application Processing & Policy Adherence
- Assess applications against legislation, ensuring accurate evaluations and compliance.
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Multitasking Proficiency
- Juggle concurrent responsibilities, including application handling, communication, and resources checks.
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Client & Professional Relations
- Communicate oral and written communication clearly with vulnerable residents, partners, and professionals, demonstrating sensitivity.
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Problem-Solving & Customer Care
- ‘Can-do’ mentality with strong collaboration and teamwork skills.
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Digital proficiency
- Develop and master relevant IT systems/packages and continuously upskill.
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Safeguarding Awareness
- Identify, document, and escalate health, safety, or safeguarding concerns promptly.
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Room & Facility Maintenance
- Safety checks on space pools, rooms; addressing hazards, updating records.
About Meals on Wheels, Concessionary Travel & Inclusion Centre Facilities
Meals on Wheels
- Deliver hot meals to vulnerable residents daily, with optional welfare checks during deliveries.
- Provides crucial client follow-ups to professionals, managing referrals and’enquiries to ensure seamless service provision.
Concessionary Travel Services
- Manage the adjudication of Blue Badge, Freedom Pass, and TaxiCard applications, aligning with deadlines and service regulations.
- Maintain caseloads on-target for KPIs, ensuring applicants meet regulatory benchmarks in a timely manner.
Inclusion Centre Facilities (Front-One Operations)
- Front-of-house: Customer engagement, management.
- Room/Pool Safety: Regular room/pool safety audits and reporting of risks/issues.
Both teams have been internationally recognised for their roles in previous crises, including outstanding contributions during the COVID-19 pandemic.
Mentorship & Professional Development with Sutton
Sutton embraces a supportive environment dedicated to talent nurturing and professional growth, fortifying accountability through open collaboration beyond internal systems.
Culture & Supportive Framework:
Dedicated learning and development stream, inquiries for improvement actively encouraged with ongoing feedback programmes.
The Offer: Benefits
| Benefit | Description |
|---|---|
| Annual Leave | 26-32 days + Bank Holidays (Pro-rated for part-time roles, grade-dependent) |
| Maternity/Paternity Leave | Enhanced arrangements for adoption, maternity/paternity, shared parental leave, and dependent care leave. |
| Volunteer Days | 2 days annually for altruistic projects. |
| Flexible Working Scheme | Smarter Working and adjustable schedules (role-dependent). |
| Google Chromebooks & Agile Tech | AI-enabled tech approaches to increase accessibility and efficiency. |
| Courses & Learning | A centralised portal for skills enhancement. |
| Local Retail & Fitness Discounts | Discounts from eateries, gyms, shops, and leisure centres. |
| Stimulating Travel Support | Interest-free season ticket loans. |
| Lifetime Pension | Contribution to the Local Government Pension Scheme. |
| Cycle/Sustainable Transport | Cycle-to-Work schemes and loan facilities, Electric Vehicle (EV) leasing. |
| ** Counselling & Mental Health Services** | Confidential Wellbeing Clinics and group networks. |
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Application Process
Guidance & Expectations
- Ensure applications and CVs reflect authenticity.
- Do not use AI-generated material in place of genuine expressions of skills, experience, and commitment.
- Sutton values personalised insights andと呼ぶrankment with the core PRIDE values which encompass:
- Transparency (Applicants must retain transparency throughout our process during the interview and throughout selection).
Submission Notes
- Applications submitted beyond the closing date have no guaranteed assessment ( lattice submission encouraged).
Diversity and Support Commitment
- Anonymous application reviews via A-ward winning Diversity Programme reduce conscious and unconscious bias.
- Dual focus: MY inclusion efforts foster application diversity as well as representatives from underrepresented groups, ensure neurodiversity and culturally respectful inclusion in recruitment.
Role Bias Mitigation in Outreach
Sutton is aligned with the principles of diversity: our hiring panels critically reflect the diversity of London itself.
Inclusivity in Practice
- Priority given to disability confident hiring, providing real opportunities to candidates who meet minimum criteria, regardless of disability.
- As an London Living Wage Employer, Sutton guarantees all hourly-paid staff receive the London Living Wage irrespective of contract history.
Additional details regarding immigration and right-to-work compliance are published on GOV.UK; applications requiring sponsorship considered based on individual eligibility and scheme budgets.
We strongly encourage individuals from historically underrepresented communities to apply to help our Borough build a comprehensive, reflective workforce.
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