Franklin Fitch
Weekend IT Support (Full Time)
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Please be aware this role requires you to work 7am till 7pm Saturday, Sunday and Monday. (36 hours per week. You will then be off Tuesday through Thursday.
Weekend Infrastructure Support Engineer Location: Remote, UK Schedule: 7:00am – 7:00pm, either Friday–Sunday or Saturday–Monday
Overview
An established technology services organisation is looking to appoint an experienced Infrastructure Support Engineer to provide technical support and operational expertise across a range of customer environments.
This position would suit someone who enjoys troubleshooting complex issues, working with cloud and on-premise technologies, and taking ownership of incidents through to resolution. You will play a key role in maintaining service quality, supporting business-critical systems, and contributing to ongoing service improvements.
Working as part of a close-knit technical team, you will support a varied customer base and be involved in incident management, change implementation, technical documentation, and infrastructure projects.
Key Duties
Provide advanced technical support for a broad range of infrastructure-related incidents and requests. Investigate and resolve complex issues affecting customer systems and services. Escalate, coordinate and manage high-priority incidents where required. Carry out planned changes and maintenance activities in line with operational procedures. Assist with infrastructure deployments, upgrades and migrations. Produce and maintain technical documentation and operational procedures. Collaborate with colleagues across support and project functions to deliver effective technical solutions. Contribute ideas and recommendations to improve service delivery and customer experience.
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About You
You will have gained solid infrastructure support experience within a managed services, IT support, or technical services environment and be comfortable working independently while managing multiple priorities.
The successful candidate will demonstrate: Strong troubleshooting and analytical skills. A proactive approach to problem solving. Excellent communication skills, both written and verbal. The ability to remain calm and organised when dealing with critical issues. A commitment to delivering a high standard of customer service. A genuine interest in technology and professional development.#
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Technical Experience
Applicants should have experience supporting several of the following technologies: Microsoft Azure administration Microsoft 365 technologies Active Directory and identity management Endpoint management solutions VMware virtualisation platforms Messaging and collaboration technologies Storage infrastructure Security and access control technologies Windows Server environments Hybrid cloud infrastructure
Relevant Microsoft certifications would be advantageous, although equivalent commercial experience will also be considered.
What’s on Offer Fully remote working Ongoing training and certification support Pension scheme Healthcare-related benefits Employee discount programme Social and team events Long-term career development opportunities.
Interested? If you're looking for a weekend-based technical role that offers variety, autonomy and exposure to modern infrastructure technologies, we'd be pleased to hear from you.
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