Central and North West London NHS Foundation Trust
Weekend Receptionist
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Job Overview
The Receptionist will be responsible for providing a full range of administrative support to the site, and carry out a range of non-clinical activities, including monitoring and updating the site maintenance database.
Main duties of the job
- To be responsible for your day to day management of the reception and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the team are met.
- To ensure that there are systems in place to record the movement of visitors in line with Trust policies and procedures.
- To have an understanding of health and safety regulation and maintain a safe environment for clients and visitors to the Site in accordance with fire, health and safety procedures.
- Reception/front house service, ensuring that telephone calls, correspondence and direct contacts with clients and other internal or external agencies are dealt with in an appropriate and professional manner, encouraging staff to use judgement and discretion where necessary and to refer complex matters to relevant senior members of staff.
Please note there are some additional responsibilities attached to individual posts as per the attached table. However, this job description is common to all Receptionist.
Working for our organisation
Central and North West London NHS Foundation Trust is committed to the principles of Improving Working Lives and all managers are encouraged to follow Improving Working Lives practices. Consideration will be given to all requests for flexible working in line with Trust policy.
Central and North West London NHS Foundation Trust is committed to involve staff at all levels in the development of the organisation.
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Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description And Main Responsibilities
- To set up and administer the maintenance of statistical information using a spreadsheet, database or dedicated Trust information system (including clinical and operational) ensuring that all information is readily available for presentation and use for statistical returns.
- Maintain and ensuring that pamphlets and information is up to date and circulated to staff and public as appropriate.
- To carry out a range of administrative tasks and be able to provide cover for other team members as and when required.
- To be responsible for maintaining the site room booking system/database.
- To be responsible for maintaining site database for managing and monitoring day to day maintenance of the building (including repairs and cleaning and gardening).
- Booking rooms for meetings and training events for the site as and when required.
- To prepare documents by copy or audio typing using Microsoft office software (letters, memos, reports etc) for approval as directed, ensuring that all policies and procedures are adhered to.
- To ensure that a central diary is maintained for all staff.
- To maintain systems well organised in order to help on workload for the administrative and secretarial team.
- To help on the procurement and be responsible for the maintenance of office equipment within the service when required.
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Person specification
Education and Qualification
Essential criteria
- NVQ 3 Or equivalent Qualification
Desirable criteria
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access.
Previous Experience
Essential criteria
- Previous secretarial / administrative experience
- Working as part of a team
- Experience of working in a mental health environment
- Manage and prioritise own workload
- Dealing with the public
Desirable criteria
- Experience of working within the public sector
Skills and Knowledge
Essential criteria
- Written and verbal communication skills
- Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel etc.)
Desirable criteria
- Knowledge of medical terminology
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