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Welcome Desk Agent
Welcome Desk Agent – W Edinburgh
Job Number: 26081252 Job Category: Rooms & Guest Services Operations Location: 1 St James Square, Edinburgh, Scotland, United Kingdom (EH1 3AX) Schedule: Full Time Remote? No Position Type: Non-Management
🌟 About The Role
We’re exciting to hire a Welcome Desk Agent to join our award-winning hotel team at W Edinburgh, proud recipient of the Scottish Hotel of the Year 2025. This is your opportunity to step into the spotlight of hospitality, immersed in passion for connecting guests with unforgettable experiences.
As a Welcome Desk Agent (reporting to the Welcome Office Manager), you will create indelible moments from the very first encounter—transforming stays through genuine, personalis[ed], five-star service. The ideal candidate is a friendly, multi-skilled colleague’—believing in anticipating and exceeding guest expectations!
📌 Key Responsibilities
- First Impressions Matter:
- Warmly welcome every guest, using eye contact and a friendly verbal greeting (include name where possible).
- Offer genuine appreciation paired with a fond farewell.
- Anticipate & Adapt:
- Probe guest needs (questions aligned to preferences) and act proactively.
- Keep notes on room services, restaurant choices and adjust to special requests—as an ally, not an obstacle.
- Efficiently Handle Guest Operations:
- Facilitate check-ins and check-outs smoothly.
- Process all payments (cash, card, check) accurately.
- Respond to Guest Concerns:
- Address complaints, payment disputes or requests promptly and efficiently.
- Record and decisively manage guest calls, messages, or questions while providing accurate directions (to property amenities, local sights).
- Strengthen Vertical Collaboration:
- Foster seamless communication with departments like R&D, Maintenance, or Concierge.
- Relay relevant info to all applicable teams to enhance the guest journey.
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✨ What We’re Looking For
Top Qualities of a W Edinburgh Welcome Desk Agent:
- Natural confidence in brief interactions (with warmness)
- Crystal clear communication—verbal and written skills pass the concise-to-be-honest test.
- Thrives in a fast-paced, multitask environment (flexibility steadfastness wins).
- Tech savvy: comfortable navigating reservation software or point-of-sale systems.
- Collaborative mindset—you are the bridge linking comfort with delight.
- Positive attitude (tremends in chaos & silence).
- Burning passion for hospitality: high voltage in the exchange of “experiences.”
🤝 Why Join W Edinburgh?
- World-class leadership & career acceleration—ourhäuser-off training for leaders.
- Unlimited potential locally and internationally—boomerang back program included.
- Holistic wellness support (physical/mental floors, vouchers & thanks).
- Corporate perks: Stay at 9,000+ Marriott hotels globally at discounted rates—your crowd friendships eat with zero guilt!
- Shop the world: Gen-Z discounts from 9M+ retailers (real get-out cards here).
- Fashion & Culture curated: Vibes over prices—cool includes free wishes.
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🏙️ About the Property
Step into W Edinburgh—this isn’t some vanilla hotel; it’s a 12-story cultural mecca fusing bold exchange and lively living. The steel ribbon façade already signals its festival spirit and serves as the gateway to exciting amenities:
- 360° Rooftop Bar & Terrace: whisky vistas with cocktails at dusk.
- Signature Programmes existing in Austen/Away/Collabs: i.e. SushiSAMBA (the Italian-Japanese fusion item).
- Wellness & Fತ್ತು: AWAY spa has now crossed the Atlantic to bring equanimity (and the mat talent).
- Community Space: 2.45K sq ft. for waves of high-touch street curation—events, meetings and soulful inhabitants.
- Versatility Awaits: 244 stylish stay-places, 45 sleek-suites to match founder Ws desires.
The reality, though? From the front desk to the rooftop, this ground-breaking hotel is a playground for those who believe luxury shouldn’t quit—not to mention upstanding work (for you).
🚀 应拘 (When you are ‘En So…!)
If you are curious, daring, and obsessed with making magic-with-minds, apply now. You’re codes for: ✔️ Co-creations with culture ✔️ Having a century-old city brim with thrives of cool ✔️ Rise to tantalize original, inventive career visionaries.
Marriott International is an equal opportunity employer. We stand with diversity, adopting non-discrimination banner against all categories including disability status and military service. All preferences—plus ‘minority’s’—are seen as a key to greatness here.
Your Global-Hospitality journey starts here. Join W—where curiosity awaits.
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