How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Welcome Desk Agent
Welcome Desk Agent – W Edinburgh
W Edinburgh is hiring a Welcome Desk Agent to join our vibrant team! Join us as we help bring to life this award-winning hotel, set in the heart of Edinburgh.
🏆 W Edinburgh has been named the 2025 "Scottish Hotel of the Year"! This is your chance to play an integral role in this exciting hotel, shaping an unforgettable guest experience and growing your career.
About W Hotels: Ignite Curiosity, Expand Worlds
W Hotels redefine luxury as freedom to be yourself and explore your passions. We defy convention, embrace bold ideas, and create experiences that expand minds. Welcome to a place that’s always more than expected.
About the Role
Reporting to the Welcome Office Manager (Front Office), the Welcome Desk Agent will deliver warm, personalised hospitality to every guest, ensuring an exceptional stay. As a valued team member, you’ll embody warmth, affective communication, and a genuine passion for hospitality.
Key Responsibilities
- Welcome and acknowledge every guest with genuine friendliness—using their name where possible, and adding a warm farewell
- Anticipate and fulfil guest needs by asking insightful questions and listening to their preferences
- Process check-ins, check-outs, and all payment methods (including cash, cheques, cards, and room charges)
- Resolve guest complaints, disputes, and concerns with empathy and professionalism
- Handle all guest communications—emails, phone calls, messages, and requests, ensuring accurate records
- Provide directions and local information to enhance guests’ experiences
- Coordinate with other departments (Housekeeping, F&B, etc.) to create seamless stays
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Strong interpersonal skills and confidence in interacting with diverse guests
- Excellent written and verbal communication in English
- Ability to multitask efficiently in fast-paced environments
- Proficiency in computer systems and hotel management tools
- Team player with a positive attitude and genuine passion for hospitality
- No prior experience necessary—we’ll provide world-class training!
Why Join W Hotels? ✨
- World-class training, including leadership development programs
- Unlimited career growth (local and international opportunities)
- Wellness and mental health support
- Exclusive perks: Discounted stays in 9,000+ hotels worldwide, food & beverage advantages, and discounts for friends/family
- Special discounts across retail, travel, and lifestyle brands
- Whatever / Whenever approach: Live your passions and create unforgettable experiences.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the Property: W Edinburgh
Nestled at the heart of Edinburgh’s St James Quarter, W Edinburgh blends award-winning architecture with a bold, vibrant lifestyle. This iconic 12-storey building—with its signature spiral architecture—offers:
- 244 stylish guestrooms (including 45 premium suites)
- A breathtaking rooftop bar with 360° city views and craft cocktails
- The W Lounge, REWIND restaurant, SUSHISAMBA collaborations, FIT gym, and an AWAY spa
- Space for events and cultural gatherings in a communal hub
Advertised aloud, each nightfall unfurls a gathering of choice, dining, and discovery—this is luxury reimagined.
Ready to be part of our bold new start?
Apply now to become a Welcome Desk Agent at W Edinburgh and embark on an exciting journey with a brand that values originality, innovation, and people.
Marriott International is an equal opportunity employer. We champion diversity, equity, and inclusion and are committed to fostering a culture where every individual prospers.
🌍 Join W Hotels and redefine luxury with us!
Follow this link to apply today: 🔗 (insert application link if provided)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills