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Welfare Adviser
Welfare Adviser – Fixed Term, Term Time Only | Capital City College
Make a meaningful impact behind the scenes at one of London’s leading Further Education providers. If you’re ready to support and drive key operational functions and help shape the future of education in the heart of London, we want to hear from you.
About The Role
This term-time only (40 hours), Fixed Term position runs until 18 December 2026.
The Welfare Adviser ensures student welfare by providing practical support, guidance, and pastoral care to help learners thrive academically and personally.
Key Responsibilities
- Provide one-to-one support and advice to students facing personal, financial, or health-related challenges
- Offer pastoral care and advocate for learners’ needs
- Collaborate with team members and external partners to deliver inclusive, high-quality support
- Maintain accurate records and adhere to Data Protection and information sharing regulations
- Promote a positive, inclusive environment where all students feel valued
- Work with DBS checks in line with safeguarding requirements
About The Team
You’ll join a friendly, professional team dedicated to delivering excellence in student support. The team consists of four dynamic colleagues, fostering collaboration, best practice sharing, and innovative approaches.
A culture of teamwork and mutual respect ensures that we make a tangible difference in learners’ lives every day.
About You
We’re looking for a reliable, motivated individual who:
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- Excels in organisation and multitasking, handling various responsibilities efficiently and accurately
- Communicates compassionately and professionally
- Has experience in welfare/advice roles, including dealing with:
- Health and well-being
- Financial hardship
- Housing concerns
- Personal crises
- Demonstrates a proactive, solution-focused approach and a willingness to learn
- Upholds high standards of confidentiality, integrity, and ethical conduct
- Values collaboration and continuous improvement
Passion for education and student welfare is non-negotiable.
About Capital City College (CCC)
As one of the UK’s largest FE colleges, we empower 35,000 learners annually across 12 London campuses. Our commitment to:
✔ Curriculum innovation – Cutting-edge learning experiences ✔ Student excellence – Championing academic and personal growth ✔ Financial prudence – Ensuring sustainability while delivering impact ✔ Diversity & inclusivity – Celebrating backgrounds and fostering belonging
We are widely recognised for our education excellence, safeguarding practices, and strategic partnerships—sparking real-world success for students from all walks of life.
Why Choose Us?
This is more than a job—it’s a chance to be part of something transformative. At Capitol City College, we recognise—and reward—expertise and dedication with:
A Comprehensive Benefits Package
- Local Government Pension Scheme membership
- TELLUS (discount & wellbeing platform)
- Cycle to Work scheme participation
- Interest-free transport season ticket loans
- Annual eye tests with contributions for glasses
- Flu vaccinations and occupational health access
- Medicash Health Plans (cashback on medical expenses, family coverage)
- Liberal annual leave entitlements (including 1 Relaxation Day)
- 5 CPD days for professional development
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Our Commitments
- Equality & Safeguarding: We’re committed to an environment where everyone feels safe, respected, and supported.
- DBS checks are mandatory for all positions (some require enhanced disclosure).
Our Values
We believe in building futures that are uniquely yours. Our core principles reflect our mission to:
- Provide practical, real-world learning for real success
- Foster a connected, supportive community where individuals thrive
- Inspire innovation and equal opportunity for ambitious learners
- Shed nurturing structures that help students dream big—and achieve bigger
At CCC London, education isn’t just about grades—it’s about creating a community that reflects the city’s vibrancy and potential.
Ready To Make A Difference?
If you’re passionate about shaping the future of learners, we’d love to see your application. Join our passionate, purpose-driven team and take that first step toward a career of meaningful impact.
Apply now! Ensure you stand out by highlighting your compassion, experience, and commitment to student welfare—let’s build something exceptional together.
(Application closing dates: TTBC—contact [insert internal contact] for specifics.)
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