CDER Group
Welfare Assistant
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Welfare Assistant
Position: Welfare Assistant
Department: Welfare
Location: Bolton
Salary: £24,479 – £26,000
Hours: Full Time – 35 hours per week (Monday to Friday)
Contract: Permanent
Reporting To: Welfare Supervisor
About CDER Group
Here at CDER Group, we support and help clients recover money owed to them compassionately and compliantly.
We understand that everyone is different, and with our unique approach to fairness, we ensure that clients, customers, and employees are treated fairly. We support customers repaying any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we work on behalf of prominent clients like Highways England, Transport for London, HMCTS, HMRC, and DVLA.
The Role
Based in Bolton, this position reports to the Welfare Supervisor. Your primary responsibility is assisting the Welfare Supervisor with the day-to-day operations of the department. The Welfare Supervisor will oversee most of your workload as your key contact.
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Benefits
- Gym membership contribution: Up to £20/month
- Company pension
- 24/7 Employee Assistance Programme
- Company sick pay
- Referral programme
- Discounts & savings via our staff rewards platform
- Casual dress policy
- Free onsite parking (excluding City of London)
- Cycle to Work scheme
- 25 days holiday (increasing to 28 days)
- Regular subsidised social events
- Voluntary service opportunities (up to two days per year for a charity of your choice)
- Long service awards
- Enhanced family leave
- Flexible working hours
- Extra holiday days available (Up to 5 days/year, purchasable)
- Death in Service Benefit
- Unlimited refreshments, treats & snacks
Key Responsibilities
- Ensure incoming post is timely opened, categorised, and responded to per company guidelines
- Assist in case management for vulnerable customers
- Handle welfare-related incoming/outgoing calls
- Support affordability assessments for vulnerable and potentially vulnerable customers
- Assist in monitoring/external debt advice referrals
- Manage any ad hoc tasks as necessary
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Personal Qualities & Skills
✔ Excellent verbal & written communication ✔ Fast & accurate typing skills ✔ Self-motivated, able to work under pressure in challenging situations ✔ Strong attention to detail with trend-spotting ability ✔ Strong work knowledge of Microsoft Office 2000+, with emphasis on Word, Outlook & Excel
Ready to Join Us?
Apply now and start your career journey at CDER Group, where you can make a real difference while advancing your professional development.
Commitment to Diversity
CDER Group is proud to be an Equal Opportunities Employer. We celebrate diversity, equality, and inclusion, foster an environment that embraces different backgrounds, perspectives, and skills.
Need assistance? If you require help or accommodation due to a disability, contact our HR department.
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