Citizens Advice
Welfare Rights Caseworker
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Join the Team Making a Difference in Leeds!
Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.
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We are looking to expand our casework team with specialists in welfare benefits and housing.
As a Welfare Rights Caseworker you will play a key role in ensuring our clients receive good quality benefits advice, via a range of communication channels including face to face, telephone and digital. You will have experience of providing a full range of welfare rights advice, for a wide range of clients, working with other teams across the service in assisting them to achieve the best outcome for their circumstances.
All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.
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🔍 What We Offer
- Competitive salaries
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
💬 Who We’re Looking For
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Closing date: Monday 3rd August at 9am
Interviews will be held from Wednesday 12th August onwards
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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