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Wellbeing Assessor
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Wellbeing Assessor
Wellbeing Assessor – Direct Payments Team
Stoke-on-Trent City Council
Directorate: Adult Social Care & All Age Commissioning
Section: Adult Social Care – Front Door
Location: Civic Centre
Grade: Level 7
Salary: £31,022 – £33,699 per annum
Hours: 37 hours per week
This vacancy is open to both internal and external applicants.
About Us
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job—it’s about making, protecting, and improving services for the local population. We reduce inequalities and enable residents to live independently while achieving our shared vision.
Our diverse and talented workforce of around 4,600 employees is our greatest asset. Their skills, knowledge, and experience are essential to delivering our organisational and community ambitions. We pride ourselves on being an inclusive employer where staff are supported, developed, and rewarded to excel in delivering the highest-quality services our residents deserve.
Further details on the Council and its directorates are available [here].
The Role
The Direct Payments Team operates within All Age Commissioning and ensures that adults are supported in managing their Direct Payments effectively, responsibly, and in line with statutory requirements. As part of a transformation programme, the service is transitioning towards a more integrated, proactive, and person-centred approach in Adult Social Care.
The Wellbeing Assessor plays a pivotal role in this shift, working directly with adults and their representatives to:
- Review how Direct Payments are utilised, ensuring they achieve intended outcomes while minimising risk.
- Assume responsibilities previously managed by locality teams, contributing to a more consistent and streamlined system.
- Collaborate with Adult Social Care, finance teams, and commissioning, driving service improvements and optimising resident outcomes.
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Key Responsibilities
- Work proactively with adults and their representatives to maximise the effectiveness of Direct Payments.
- Review and monitor support arrangements to ensure they meet assessed needs and deliver planned benefits.
- Identify risks, misuses, or concerns relating to funds—taking timely action and escalating issues as necessary.
- Provide clear, practical advice and guidance to help individuals build confidence in managing Direct Payments.
- Collaborate across Adult Social Care, working with commissioning and finance to foster a coordinated, user-centred service.
- Contribute to service enhancements, including policies, processes, and any additional task-specific responsibilities aligned with the role.
About You
Essential Criteria:
- Relevant experience in Adult Social Care, wellbeing, or a similar field supporting vulnerable adults.
- A solid understanding of Direct Payments and the Care Act 2014, or the ability to develop this speedily.
- Exceptional communication and interpersonal skills, with the ability to build trust and engage sensitively with individuals and carers.
- A proactive, solution-focused mindset—able to identify risks and resolve challenges effectively.
- Strong organisational abilities, ensuring progress across a varied workload while meeting deadlines.
- Capability to work independently yet also as part of a multi-disciplinary team, committed to continuous improvement.
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What We Offer
- Competitive salary, reflecting your expertise, experience, and potential.
- Hybrid and flexible working options to support work-life balance.
- Membership of the excelent local authority pension scheme.
- Ongoing professional development, through training programmes, apprenticeships, and leadership opportunities.
For further information on our Rewards and Benefits, see [this page].
Contact Details
For further information on this role, please contact:
Recruiting Manager: Kelly Mountford
Email: Kelly.Mountford@stoke.gov.uk
Pre-Employment Checks
Any offer of employment will be subject to satisfactory completion of pre-employment checks, including:
- Right to Work in the UK
- Declaration of proof of address
- Satisfactory references
- Occupational Health Clearance
- Verification of qualifications or professional registration
- Where applicable, an enhanced DBS check
The Council will not accept speculative CVs from employment agencies.
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we value diversity and the unique contributions of every individual. Our commitment is to create a workplace where everyone feels belonging, supported, and empowered to thrive.
If directed by the council, individuals who are currently at risk of redundancy will receive priority consideration for this position.
Safeguarding
We remain fully committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Accordingly, this role is exempt under the Rehabilitation of Offenders Act, and a criminal record check (DBS) will be conducted on the successful applicant.
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