London Borough of Sutton
Wellbeing Options Coach
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About The Borough
The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award-winning parks and open spaces, low crime rates, affordable housing, and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.
Sutton is continuously investing in the health, wellbeing, and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors, and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.
The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration, and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work, and raise a family.
About The Role And Our Ideal Candidate
About the Role and our Ideal Candidate
The role aims to sustain and/ or resettle Sutton's residents at risk of homelessness within the private sector, to prevent escalation of homeless applications, and reduce the number and length of stay of Sutton's homeless households in temporary accommodation. Residents with uncertain future renting will therefore be best placed to maintain tenancies longer-term.
About You
- You will have a good understanding of housing options and Housing legislation, benefit entitlement, training and employment opportunities, and the impact of legislative changes such as welfare reform.
- Able to collect and extract relevant information to accurately identify and evaluate the nature of the client’s enquiry, applying relevant legislation, policies, and procedures to make clear, informed, and consistent decisions on the appropriate course of action.
- You will have significant experience of providing information, advice, and guidance to members of the public in complex environments.
- Able to communicate effectively in writing and orally, complex information, ideas, and arguments clearly and concisely using communication styles that are appropriate to different people and situations. Understanding anxieties, emotions, needs, and motivations and manage expectations through support, negotiation, and information provision to achieve the best outcome.
- You will be experienced in motivational interviewing or other similar intervention techniques. Demonstrating a customer-focused attitude, showing diplomacy, empathy, and understanding with a desire to resolve issues and find solutions to maximise the options and opportunities available to customers. Be creative and constantly innovating to meet clients' needs in new and improved ways.
- Able to motivate and support individuals through a process of personal change that is outcome-focused.
- Able to build positive relationships and work effectively and cooperatively with others, respecting differences and embracing diversity, challenging inequality and poor behaviour, be open to new ideas, and act on feedback.
- Able to precisely and accurately record information and maintain up-to-date case records using appropriate I.T. systems that reflect the nature of the enquiry, advice given, and decisions made.
- Able to recognise the needs of vulnerable households and take appropriate action, referring to other team or agencies where complex needs are identified.
- Able to identify risks and assess how they may impact on decisions or customers and take appropriate action to mitigate against excessive or unavoidable risk.
- You will demonstrate responsibility for your own learning, growth, and actions, striving to reach a high level of personal achievement to contribute to the organisation's success and personal development.
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About Us
About Us
The Wellbeing and Support Team is a holistic housing and homelessness support team located within LB Sutton's Housing Advice Service.
The team's mission statement is to support our residents' tenancy sustainment, de-escalate homelessness at early signs of risk, and where homelessness is unavoidable, resettle residents into suitable, affordable, and longer-term tenancies.
The Wellbeing and Support Team sits within the Housing Advice Service. The ethos of which is people-focused, responsible, inclusive, delivering, empowering, and empathic, which is evident throughout the person-centered support each resident receives.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly, and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working, so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Benefits
- Employees have access to a wide range of benefits to enable staff to achieve a work-life balance, some of which include:
- A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
- Enhanced Maternity, paternity, shared parental, adoption, and dependents leave.
- Two volunteering days per year.
- Flexible Working - Smarter Working Scheme (dependent on the role).
- Adjustable and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on a range of local shops, restaurants, gyms, and leisure centres.
- Interest-free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle to work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
Application Process
Apply online outlining what skills, abilities, and experience you can bring, which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.
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We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.
However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Sutton, we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience, and motivation for the role that they are applying for and embrace and demonstrate our PRIDE values.
Here at Sutton, we have core values of Transparency, and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.
As part of our award-winning Diversity Programme, we anonymise all applications received to reduce conscious and unconscious bias, enabling every application to be reviewed on the knowledge, skills, and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse, etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.
Additional Information
We are proud to be a diverse and welcoming Borough, and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore, we welcome applications from under-represented groups.
To support our workers and their families, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.
We are also proud to be a disability-confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer, all our employees are guaranteed the London Living Wage regardless of their length or type of contract.
The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right-to-work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
Important Information - Criminal Records
This post is exempted under the Rehabilitation of Offenders Act 1974, and as such, appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
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