Key Responsibilities

• To support individuals in a focused and time-limited basis over 12 weeks. Through a one-to-one and group-workshop basis as part of a variety of interventions relating to the steps of self-directed support and achieving their goals.
• Meeting service users mostly in community premises across the Lewisham borough.
• Undertaking risk management assessments for all service users within their caseload in a way that empowers them to take control of how they self-manage and informs of appropriate interventions. Ensuring the safeguarding of individuals from the risk of abuse and self-harm.
• Contributing to the ongoing development and empowerment of the individual through excellent knowledge of local opportunities in the borough.
• To help design and facilitate group workshops in the community.
• To communicate effectively with individuals from a wide variety of backgrounds.
• To work closely with other local community services and mental health services to ensure a cohesive and joint delivery of outreach support across different spaces/community venues.
• To have open, honest, and transparent professional relationships with people who we work with.
• To forge and maintain relationships with other agencies in the community.
• To share knowledge, skills, and experience within the team while observing confidentiality.
• To promote engagement within the community as a key factor in recovery and self-management.
• To empower individuals to exercise choice and control, offering a person-centered service led by the wishes of the individuals you are working with.
• To maintain and build upon good working knowledge of IT, and to take full advantage of opportunities to use IT to progress Together’s working practices.
• To record and report on activity and outcomes, sharing examples of good practice.
• To maintain up-to-date records and share these with individuals at any time.
• To promote and foster opportunities for the people the Wellbeing Outreach Advisor supports to take the lead in the development of the service.
• To support volunteers where necessary including peer supporters.
• To raise aspirations and support in the growth and improvement of this new service.
• To increase community engagement and awareness of this new service.
• To enable individuals to lead full and happy lives without relying on conventional mental health services.
• For individuals to complete meaningful Wellbeing Plans & Safety Plans.
• For individuals to lead their own journey and have control over their lives.

Information relating to people we work with must be treated in the strictest confidence and discussed with colleagues only with prior consent of the individual, unless in the case of risk. Information relating to staff must be treated in the strictest confidence and discussed only with other senior staff or line manager.

This list is not exhaustive, and amendments and additions may be required in line with future policy changes.

Diversity and Inclusion

We acknowledge the unique contribution that all Together employees and service users can bring to work of the projects and the organization in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, and any physical disability or history of mental health or additional problems.

All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against.

All staff has equal access to staff development.

Full details may be found in the Human Resources Policy and Procedure Manual.

Any member of staff who breaches this policy may be subject to grievance and/or disciplinary procedures.

Skills, Knowledge & Expertise

• Understanding of issues surrounding mental health and issues likely to affect those experiencing or recovering from periods of mental illness.
• Proven skills in managing a busy workload.
• Experience of working autonomously.
• Ability to plan ahead whilst also retaining capacity for flexible working.
• Able to efficiently maintain appropriate records including use of information technology.
• Willing and able to engage with databases and activity capture systems on a day-to-day basis.
• Proven ability to build rapport with others and present a positive image of the service and oneself.
• Proven ability to build and maintain appropriate and person-centered professional client/worker relationships.
• Good, clear, and adaptable communications skills.
• Willing and able to maintain a free-flowing and transparent communication between worker and the person being supported.
• Experience of working with people from diverse backgrounds.
• Understanding of factors around equal opportunities, marginalization, and social exclusion including understanding of issues surrounding BME, LGBT, and other minority groups.
• Knowledge and experience of working with confidentiality.
• Experience of working in a fast-paced environment.
• Experience of working with individuals on a one-to-one basis.
• Able to work in the field including daily local travel within the borough.
• Understanding of importance of user involvement and leadership.
• Good IT skills including email, internet, word processing, basic Excel, and mobile phone use.
• Excellent telephone manner.
• Willing and able to learn new systems as needed including databases.
• Good written English and ability to write and produce written documents to a high standard.
• Lived experience of mental health problems.
• Experience of working with contact and outcome management databases.
• Experience of external-facing communications with other agencies.
• Experience of forging community relationships.
• Experience of person-centered or personalized support.
• Experience or clear understanding of accommodation-based SP if required.
• Experience of developing, supporting, or fostering user leadership or involvement opportunities.
• Experience of using contact management and activity capture systems.
• Advanced skills in word processing, email, and internet.
• Knowledge of the personalization agenda and self-directed support.
• Knowledge of local systems related to self-directed support.

Job Benefits

(No specific job benefits listed in the original description)