Nobu Hotel London Portman Square
Wellness and Fitness Reception Supervisor
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Wellness Supervisor
As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London’s most popular luxury lifestyle hotels.
You Will
- Lead and develop the wellness team, fostering a motivated and high-performing culture
- Manage departmental operations, including rotas, annual leave and compliance
- Conduct performance reviews, appraisals and ongoing staff training
- Oversee recruitment, onboarding and team development in collaboration with HR
- Ensure wellness brand standards and SOPs are implemented and maintained
- Manage stock control, ordering and financial processes including banking and reconciliations
- Coordinate wellness events, brand activations and VIP experiences
- Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
- Handle guest complaints and special requests with professionalism and care
- Drive retail operations and revenue through product knowledge and upselling
- Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
- Provide regular performance reports and updates to senior leadership
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction
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What We’re Looking For
You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu’s wellness offering to new heights.
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Benefits Of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development programs
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
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