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Wholesale Account Manager
Wholesale Account Manager – LYMA
About LYMA
LYMA is a fast-growing wellness company based in London dedicated to redefining the industry and creating the first superbrand of wellness.
Founded in 2018 by Lucy Goff, the company delivers science-backed innovations, including LYMA Supplement, Laser, and Skincare, impacting millions globally. Their mission? To empower individuals by putting the power to transform their lives in their hands.
Role Overview
As a Wholesale Account Manager, you’ll play a crucial role in LYMA’s global retail strategy, reporting to the Sales Director. Your responsibilities include:
- Managing day-to-day relationships with retail partners
- Ensuring operational excellence in physical retail networks
- Driving sales performance, brand presence, and an exceptional customer experience
- Acting as the primary point of contact between LYMA, retailers, and store teams
Key Responsibilities
Customer & Partner Relationships
- Maintain strong communication and relationships with retail partners and store teams
- Ensure all retail accounts align with LYMA’s brand standards and commercial goals
Operational & Performance Management
- Oversee new store launches, visual merchandising, and in-store activation plans
- Monitor account performance via sales, stock levels, and KPIs
- Troubleshoot operational challenges to uphold execution excellence
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Sales & Strategic Growth
- Proactively drive sales growth across all accounts through partnership building
- Track sales data, analyse trends, and prepare reports for the Global Head of Retail
- Support retail sales targets and profitability goals
Brand & Compliance Delivery
- Advocate for LYMA’s customer experience at every touchpoint
- Enforce brand guidelines, visual standards, and service excellence
- Collect and act on customer/partner feedback to refine retail strategies
Collaboration & Execution
- Partner with Marketing, Supply Chain, and Training teams on retail initiatives
- Coordinate promotions and new product launches
- Stay updated on retail trends and competitor activity
Qualifications & Experience
- Previous experience in retail account management, store operations, or partner leadership
- Desirable: Background in premium, luxury, or beauty sector
- Strong commercial acumen and ability to analyse sales/performance data
- A plus: Experience with international retail accounts/distributors
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Required Skills & Attributes
- Outstanding relationship management and communication skills
- Hyper-organised with ** keen attention to detail**
- Commercially driven and results-oriented
- Proactive problem-solver with a customer-first mindset
- Thrives in cross-functional, fast-paced environments
- Passionate about brand excellence and representing high-end standards
What We Offer
✅ Hybrid working: 4 days in-office, 1 day remote ✅ Generous holiday: 25 days annual (plus 1 extra day per year worked, up to 4) ✅ Death in service benefit (available from day 1) ✅ Early finishes: 4pm on Fridays 🎁 Employee perks:
- Friends & family discount on LYMA products
- Private healthcare (post probation)
- Complimentary LYMA Supplement subscription (post probation)
- Enhanced company pension (after 6 months)
- Anniversary gift: LYMA Laser on first year
Diversity & Inclusion Commitment
We are an equal opportunity employer, fostering a culture where everyone belongs. Prohibited discrimination based on race, religion, sex, sexual orientation, disability, or any other protected characteristic.
LYMA – Empowering excellence in wellness. 🌿
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