Lyma Life Ltd
Wholesale Account Manager
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Wholesale Account Manager
About LYMA
LYMA is a small, fast-growing, wellness company based in London. Its mission is to redefine the industry and create the first superbrand of wellness.
Founded in 2018 by Lucy Goff, LYMA is a company committed to delivering innovations unequivocally backed by scientific evidence. The LYMA Supplement, Laser, and Skincare are now changing the lives of millions of people worldwide, helping them to unlock their potential and feel their very best.
Our mission remains this: putting the power to change your life in your hands.
Role Overview
Title: Wholesale Account Manager
As the Wholesale Account Manager, you'll play a key role in delivering LYMA’s global retail strategy. Reporting to the Sales Director, your responsibilities include:
- Managing day-to-day relationships with retail partners
- Ensuring smooth in-store operations and performance
- Driving sales growth across LYMA’s physical retail network
- Acting as the main point of contact for wholesale & retail partners to deliver exceptional customer experiences, a strong brand presence, and consistent commercial growth
Responsibilities
Core Duties
- Collaboration & Communication: Manage daily interactions with retail partners and store teams
- Compliance & Performance: Ensure retail accounts align with LYMA’s brand standards and strategic objectives
- Store Operations: Support new launches, visual merchandising, and in-store activation planning
- Analytical Leadership: Monitor account performance, track sales, and report on KPIs (sales/sales data/operational performance)
- Accountability: Identify and resolve operational challenges to maintain excellence in execution
- Growth Strategy: Proactively develop relationships to boost sales and productivity across all accounts
- Data Tracking: Monitor sales trends and prepare reports for the Global Head of Retail
- Revenue Targets: Contribute to meeting retail sales targets and profitability goals
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Strategic Ambitions
- Work with the Global Head of Retail to develop and implement retail improvement programs
- Champion LYMA’s customer experience across all touchpoints
- Ensure compliance with brand guidelines, merchandising standards, and service levels
- Gather customer and partner feedback to inform future retail strategies
- Collaborate with Marketing, Supply Chain & Training teams to execute retail initiatives
- Coordinate promotional campaigns & new product launches
- Maintain accurate internal reports, presentations, and project tracking
- Analyze retail trends and competitor activity
- Recommend and implement operational improvements for both accounts and management processes
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Job Requirements
- Industry Experience: Previous roles in retail account management, store operations, or partner management
- Sector Knowledge: Preferred experience in premium, luxury, or beauty industries
- Commercial Acumen: Ability to analyse sales and performance data
- International Exposure: Experience with global retail accounts or distributors is advantageous
Benefits
- Hybrid Working: 4 days in-office, 1 day remote per week
- Holidays: 25 days/year + an additional day for each year worked (up to 4 extra days/year)
- Employee Benefits:
- Death in service benefit from day one
- Early finish Fridays (4pm)
- Perks:
- Friends & family discounts on LYMA products
- Comprehensive private healthcare upon completing probation
- Complimentary LYMA Supplement subscription post-probation
- Enhanced company pension plan after 6 months' service
- Rewards:
- First anniversary gift: one LYMA Laser
Equal Opportunity Statement
LYMA is an equal opportunity employer. We are fully committed to diversity and inclusion, and prohibit discrimination or harassment based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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