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Logistics Coordinator – Wholesale Shipments
Company Summary
ERDEM is an independent house of bold fashion for women and men, based in London. Founded in 2005 by designer Erdem Moralioglu MBE, the brand has forged its own path within the industry. Poetic and rigorous, ageless and timeless, powerful and versatile, Erdem’s world is an intriguing interplay of strength and beauty.
Our Values
- People
- Independent
- Creativity
- Teamwork
- Winning
Role Purpose
This is an office-based role within the Logistics Department, responsible for the coordination of all inbound and outbound stock movements with third-party warehouse partners. The role ensures that all client orders are accurately picked, packed, and shipped in line with each account’s specific requirements and delivery standards.
This position also plays a key role in inventory management and end-to-end shipping operations across the business, supporting both wholesale and retail functions. This includes oversight of picking and packing processes for retail operations to ensure accuracy, efficiency, and service excellence.
As Erdem continues its growth journey as a high-potential, expanding business, this role is a critical operational link in strengthening and scaling best-in-class logistics processes. It is instrumental in driving operational excellence, improving efficiency, and ensuring a consistently high standard of service across all supply chain activities.
Responsibilities & Key Deliverables
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Build and maintain strong, trusted relationships with internal teams and external wholesale clients, ensuring a consistently elevated standard of communication, responsiveness, and service across all touchpoints.
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Take full ownership of daily coordination with third-party warehouse partners, overseeing:
- Inbound and outbound stock movements
- Inventory integrity
- All associated operational logistics requirements
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Manage end-to-end communication with the Production team regarding inbound finished goods, including:
- Freight booking
- Supplier coordination
- Quotation management
- Consolidation of required shipping and customs documentation
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Ensure timely and accurate fulfilment of all wholesale orders from third-party warehouses across the UK, Italy, and USA, aligned with:
- Seasonal delivery schedules
- Critical trading windows
- Client expectations
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Develop and maintain strong relationships with:
- Freight forwarders
- Carriers
- Logistics partners
- To secure reliable, efficient, and cost-effective transportation solutions
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Maintain accurate and up-to-date logistics data, including:
- Shipping records
- Contact databases
- Operational information across all internal systems
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Act as a key point of contact for all:
- International shipping
- Customs compliance
- Import/export documentation
- Providing clear guidance and cross-functional support
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Prepare, verify, and process all export documentation for global shipments, including:
- Customs declarations
- Certificates
- Supporting compliance paperwork
- Ensuring accuracy and regulatory alignment
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Monitor shipments end-to-end from dispatch through to final delivery, including:
- Proactive exception management
- Resolution of delays
- Clear, timely updates to stakeholders and partners
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Maintain and continuously refine seasonal shipping instruction manuals, ensuring:
- All processes are accurately documented
- Consistently updated within Zedonk and internal systems
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Identify and implement opportunities for continuous improvement across logistics and supply chain operations, enhancing:
- Efficiency
- Accuracy
- Cost-effectiveness
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Manage wholesale and private client returns processes, including:
- Timely credit note processing
- Coordination of repairs or replacements
- Regular status reporting
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Coordinate stock swap and re-order requests in collaboration with wholesale clients to support:
- Evolving commercial needs
- Seasonal requirements
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Investigate and resolve stock discrepancies through detailed inventory analysis, collaborating with:
- Warehouse teams
- Merchandising teams
- Finance teams
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Support global wholesale stock allocation planning in partnership with:
- Wholesale and Merchandising teams
- Ensuring optimal in-season availability and fulfilment performance
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Company Specialist: Logistics for International Events & Activations
- Coordinate logistics for:
- International events
- Activations
- Sales campaigns
- Shipment of merchandise, fixtures, and supporting materials in line with brand standards
- Coordinate logistics for:
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Produce and maintain weekly logistics performance reporting, including:
- Shipment tracking
- Invoicing status
- Dispatch performance
- Ready-to-ship analysis
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Oversee logistics and inventory processes for:
- Off-price stock
- Sample sale stock
- Ensuring accurate labelling, secure handling, and efficient warehouse execution
Minimum Standards of Performance
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Hours of Work:
- As contract hours; consistent punctuality required
- Alterations must be agreed in writing with your line manager.
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Dress Code:
- Head Office Policy: Smart Casual
- Must be professionally dressed to accommodate ad hoc client meetings.
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- Performance Metrics:
- Data & Reporting: Strong capability in:
- Data analysis
- Inventory tracking
- Generating and analysing performance reports
- Set monthly, quarterly, and annual objectives with line managers.
- Operate in full adherence to company policies and procedures.
- Representation: Champion Erdem brand values in global markets.
- Communication: Calm, professional, and solution-focused in all correspondence and interactions.
- Perform additional reasonable duties as required.
- Data & Reporting: Strong capability in:
Benefits
- Opportunities for High-Impact Growth in a dynamic, fast-paced environment.
- Flexible working
- 25 days annual leave (plus bank holidays)
- 1 charity day per annum
- Cycle to Work Scheme
Skills, Experience & Capabilities Required
- Degree education or equivalent professional experience.
- Minimum 5 years’ commercial experience, ideally within apparel, luxury fashion, or premium wholesale, specialising in:
- Wholesale order management
- Logistics coordination
- Profound understanding of:
- Global logistics
- End-to-end supply chain operations
- International distribution networks
- Expertise in:
- HS code classification
- Customs regulations
- Import/export compliance
- International shipping documentation
- ERP Mastery: Advanced proficiency in Zedonk or comparable systems.
- Freight Negotiation: Proven ability to:
- Source cost-effective transportation solutions
- Benchmark logistics services
- Ensure service excellence and efficiency
- Advanced Microsoft Excel & Office Suite skills, with:
- Analytical strength
- Confidence in managing complex operational data
- Commercial Acumen: Editorial experience engaging with:
- Stakeholders
- Suppliers
- Clients
- Exceptional Communication: Demonstrated ability to:
- Build and maintain trusted relationships internally and externally
- Communicate clearly (written & verbal)
- Proactive & Solutions-Oriented with:
- Strong passion for logistics
- High-pressure adaptability
- Multitasking proficiency
- Meeting tight deadlines proactively
- Professional attributes:
- Professionalism
- Discretion
- Tact & diplomacy
- Environment Suitability:
- Comfortable in fast-paced, creative, evolving industries
- Flexibility to adapt to seasonal demands
- Organisational Excellence:
- Meticulous attention to detail
- Commitment to work prioritisation
- Proven ability to perform during peak trading seasons.
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