Wine Auctions Operations and Business Administration Apprentice

As a Wine Auctions Operations and Business Administration Apprentice, you will play a vital role in supporting the smooth running of our wine auctions while developing the knowledge, skills and behaviours required for a successful career in business administration.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Prepare wine lots for auction, including photography, cataloguing and accurate descriptions
• Receive, organise and store consignments within the cellar
• Prepare sold lots for customer collection and delivery
• Arrange and support the storage, handling and distribution of wine before and after auction
• Maintain accurate stock records using digital systems and handheld devices
• Liaise with buyers and vendors by telephone, email and in person
• Ensure wine is presented and stored to the highest standards
• Maintain a clean, organised and safe working environment
• Handle and move cases of wine safely, following Health & Safety procedures at all times
• To be trained in use of Fork-lift truck
• Support the wider Wine Department to ensure auctions are delivered efficiently and successfully
• Complete apprenticeship coursework and apply your learning within the workplace

Where you'll work:

EASTERS COURT
LEOMINSTER
HR6 0DE

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course:

Business administrator (level 3)

What you'll learn:

Course contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.