Kainos
Workday Consultant - Partner Technical Lead
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Consultant – Workday Product Business Unit (Pay Transparency Analyzer Expert)
Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main Purpose of the Role & Responsibilities in the Business
As a Consultant in the Workday Product Business Unit at Kainos, you will be the primary technical point of contact for our Partners and a recognised Pay Transparency Analyzer (PTA) expert, ensuring Partners are equipped, informed, and supported to succeed with Kainos PTA.
Your core responsibilities include:
- Owning the technical relationship with Partners
- Managing documentation and enablement materials
- Bridging Partners with Kainos’ Services, Support, and Product Development teams
This role offers a clear growth path. As you build deep product and Partner expertise, the role will evolve towards a Customer Value Manager (CVM) remit—becoming a trusted advisor who:
- Drives PTA adoption
- Enhances customer satisfaction, growth, and retention
Note: Some travel will be expected.
Responsibilities
Initial Focus – Partner Technical Enablement
PTA expertise – Provide authoritative technical guidance and first-hand product knowledge to Partners and internal teams, focusing on Pay Transparency Analyzer (PTA).
- Direct, day-to-day technical contact for Partners
- Answer queries, troubleshoot, and ensure Partners have the tools to deliver PTA successfully
- Own, maintain, and continually improve documentation, training materials, user guides, and sales enablement content
- Ensure content remains accurate, current, and fit for purpose
- Support onboarding of new customers and Partners, contributing to:
- Operational frameworks
- Technology deployment
- Workday tenant setup
- Liaison between Partners and all Kainos PTA functions (Services, Support, Product Development) for seamless collaboration and issue resolution
- Maintain communication channels with Workday, covering PTA support, releases, and outages
- Manage escalations and resolve platform-related issues collaboratively with technical support teams
- Advocate for Partner needs in roadmap planning and Kainos product enhancement proposals
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Role Evolution – Customer Value Management
Proactive Customer Success and Value Management – Build long-term relationships with key stakeholders (e.g., HR and IT teams):
- Conduct regular check-ins and drive long-term value realisation in Kainos PTA
- Identify gaps where value is not realised and follow up with internal teams for solutions
- Develop a clear understanding of each customer’s Workday roadmap and align Kainos PTA:
- Maximise value with minimal risk
- Define success metrics and track value realisation:
- Monitor adoption rates
- Communicate insights to stakeholders
- Create Value Plans including:
- Strategic Business Objectives
- OKRs (Objectives and Key Results)
- Maintain these plans in relevant Customer Value dashboards
- Partner with Customer Success teams on retention strategies:
- Proactively identify and address retention risks
- Lead recovery plans in collaboration with Kainos teams
- Accurately report customer status using:
- PTA Health metrics
- Customer Status indicators (via Kainos toolset)
- Work with an aligned Account Director or Account Manager to:
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns
Requirements
Essential
✅ Workday HCM certified experience ✅ Consulting background with:
- Demonstrated ability to deliver for clients in professional services or tech environments ✅ Strong technical aptitude with one of these:
- Hands-on Pay Transparency Analyser (PTA) experience
- Ability to quickly become a PTA expert ✅ Experience in:
- Workday implementations (deployment, configuration, tenant setup)
- Translating customer needs into operational solutions
- Leading or contributing to cross-functional workstreams (with external partners like Workday) ✅ Experience in a technical, customer-, or partner-facing role in tech environments where:
- Building trust and excellent service are critical ✅ Experience creating and maintaining:
- Clear, high-quality technical documentation
- Enablement materials ✅ Strong networking and relationship-building skills to communicate effectively with:
- Subject-matter experts (SMEs)
- Functional analysts
- Senior stakeholders ✅ Experience in agile, tech-focused, or Cloud SaaS environments ✅ Ability to thrive in fast-paced, adaptable environments
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Desirable (Plus Interest in Growth into Customer Value Roles)
✈️ Experience with Workday Advanced Compensation & reporting ✈️ Prior Customer Value Manager, Customer Success, or account-management experience (or ambition to transition into value management) ✈️ Commercial acumen covering opportunity and risk recognition ✈️ Adaptability to work with Large Enterprise clients ✈️ Ability to identify and manage key stakeholders and processes
Embracing Our Differences
At Kainos, we champion diversity, equity, and inclusion. We foster a culture where every team member is valued, respected, and given opportunities to thrive, regardless of:
- Age
- Race or ethnicity
- Gender or sexual orientation
- Religion
- Disability or other personal characteristics
We’re committed to leveling the playing field for every candidate during recruitment. Our supportive Talent Acquisition team is available to assist with any accommodations or adjustments needed during the process.
Our recruitment process adapts to your journey’s uniqueness. For private conversations and tailored support, feel free to reach out. We value candour and an open approach to creating an inclusive experience.
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