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Workday Global HCM Support Lead
Workday Global HCM Support Lead
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel in a single company—powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity, and deliver transformational growth.
We work with the world’s most valuable brands and have global reach across 100+ markets, with deep local expertise.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging, and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
For more information, visit WPP.com.
Why WPP is Hiring
WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:
- Enable cost-effective transformation and operational efficiency
- Accelerate adoption of AI, data, and digital platforms
- Ensure consistent delivery of value and benefits across all agencies and markets
- Minimise disruption and maximise engagement during large-scale change
The Workday Transformation
Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and driving efficiency through our operations and finance functions. By standardising core processes, improving data quality, and enabling better insights, Workday supports:
- Consistent ways of working
- Stronger governance
- Future-ready capabilities
- A foundation for scalable change, automation, and AI-enabled decision-making across WPP
We are looking for a Workday Global HCM Support Lead with strong experience in leading a global technology support function. The purpose of the role is to deliver a high-quality support service to our key stakeholders within the WPP People team, monitoring the diagnosis and resolution of issues, ensuring the timely completion of service requests, and delivering a roadmap of continuous improvements. The role will also be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists.
What You’ll Be Doing
Lead and coordinate the following critical activities to ensure seamless Workday operations:
- Incident Management
- Lead or coordinate incident management related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner
- Provide clear communication to stakeholders during incidents, including:
- Business impact
- Status updates
- Actions being taken
- Next steps
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Post-Incident Review & Continuous Improvement
- Support post-incident reviews, root cause analysis, and follow-up actions to:
- Improve release quality
- Enhance system reliability
- Refine operational processes
- Support post-incident reviews, root cause analysis, and follow-up actions to:
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Release Planning & Coordination
- Lead the planning and coordination of:
- Monthly local changes
- Bi-annual global releases
- Ensure activity is prioritised, governed, and delivered in line with business needs
- Lead the planning and coordination of:
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End-to-End Release Lifecycle Management
- Manage the entire release lifecycle, including:
- Planning
- Dependency management
- Readiness tracking
- Risk identification
- Stakeholder alignment
- Post-release review
- Manage the entire release lifecycle, including:
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Cross-Regional Prioritisation & Decision Support
- Drive cross-region prioritisation of changes, balancing:
- Local requirements
- Global priorities
- Support clear decision-making and consistent delivery
- Drive cross-region prioritisation of changes, balancing:
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Stakeholder Engagement & Communications
- Act as the central point of coordination across:
- Regional teams
- Global teams
- Technical teams
- Business stakeholders
- Own communications related to:
- Releases
- Updates
- Change activity
- Ensure messaging is:
- Clear
- Timely
- Audience-appropriate
- Supports understanding of business impact
- Act as the central point of coordination across:
-
Training & Enablement
- Lead and coordinate training and enablement activity, including:
- Refresher training
- Training for new functionality
- Support user readiness and ongoing capability development
- Identify opportunities to improve user engagement with the system by leveraging stronger:
- Communications
- Guidance
- Training approaches
- Lead and coordinate training and enablement activity, including:
-
Continuous Improvement
- Drive continuous improvement across:
- Release management
- Communications
- Training
- Incident response processes
- Aim to enhance:
- User experience
- Operational effectiveness
- Drive continuous improvement across:
What You’ll Need
We’re looking for a results-driven professional with experience in:
Key Responsibilities
- Strong experience in:
- Support service delivery
- Release planning
- Change coordination within a systems or technology environment
- Experience managing:
- Senior stakeholders
- Cross-functional and regional teams
- Experience in:
- Incident management, including:
- Coordination
- Escalation
- Stakeholder communication
- Follow-up actions
- Incident management, including:
- Strong skills in:
- Prioritisation
- Decision support, particularly when balancing competing business and regional requirements
- Excellent:
- Written communication skills
- Verbal communication skills
- Ability to adapt messaging for technical and non-technical audiences
- Experience in:
- Designing or delivering training
- Guidance or user enablement
- Supporting change adoption
- Strong:
- Organisational skills
- Ability to manage multiple workstreams, deadlines, and dependencies simultaneously
- A proactive and solution-oriented approach
- Strong attention to detail
- Focus on continuous improvement
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Who You Are
We embrace a culture where collaboration, openness, and optimism drive extraordinary results. If you align with the following values, WPP would love to hear from you:
You’re Open
- We’re inclusive and collaborative; we encourage the free exchange of ideas.
- We respect and celebrate diverse views.
You’re Optimistic
- We believe in the power of creativity, technology, and talent to create brighter futures for our people, clients, and communities.
- We approach challenges with conviction to explore new ideas and seek the unexpected.
You’re Extraordinary
- We are stronger together through collaboration, achieving amazing results.
- We are creative leaders and pioneers in our industry, delivering extraordinary work every day.
What We’ll Give You
- Passionate, Inspired People – We foster a culture of creativity and contribution, helping you thrive while doing extraordinary work.
- Scale and Opportunity – Unique opportunities to create, influence, and complete projects on a unprecedented scale in the industry.
- Challenging and Stimulating Work – Join a team of creative problem solvers tackling diverse and innovative projects.
Work Environment
We believe the best work happens when we’re together, fostering:
- Creativity
- Collaboration
- Connection
That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Our Commitment to Equality
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect, ensuring everyone:
- Feels they belong
- Has equal opportunities to progress in their careers
Please read our Privacy Notice for more information on how we process the information you provide.
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