Collinson Group
Workforce Host (part time)
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Workforce Host (part time)
Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
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Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
We are seeking a proactive and personable Workplace Host to support the smooth day-to-day running of the workplace environment. This role combines facilities coordination, front-of-house hosting, and reception support to ensure employees and visitors receive a professional and welcoming experience.
The successful candidate will be highly organised, service-focused, and flexible, with the ability to support operational needs and provide additional cover during periods of annual leave.
In addition, you will be required to carry out administrative duties as directed by the Estates Manager or VP Facilities and Real Estate Management.
This role is Part Time: Tuesday/Wednesday/Thursday 08:00 – 14:00
Key Responsibilities
Front of House & Reception
- Provide a professional and welcoming front-of-house presence for employees, guests, and visitors
- Support reception duties as a secondary receptionist when required
- Manage visitor sign-in processes and meeting room coordination
- Handle incoming calls, deliveries, and general enquiries
- Maintain presentation standards across reception and communal areas
Facilities Support
- Conduct daily workplace checks to ensure office areas remain clean, safe, and operational
- Coordinate meeting room setups and refreshments where required
- Support office supplies management, including stationery and kitchen stock
- Liaise with contractors, building management, and external service providers as needed
- Assist with ad hoc facilities tasks and workplace requests
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Operational Support
- Provide flexible cover during annual leave and absences where required
- Support workplace events and internal meetings
- Escalate maintenance or health & safety concerns appropriately
- Contribute to a positive workplace culture and employee experience
Key Skills & Attributes required:
- Previous experience in reception, facilities, hospitality or workplace support
- Professional, friendly and customer-focused
- Organised, proactive and adaptable
- Strong multitasking skills with excellent attention to detail
- Able to work independently and as part of a team
- Calm under pressure and committed to maintaining high workplace standards
Essential:
- Reception and administration experience in a corporate environment
- Proficiency in Microsoft Word, Excel, Outlook and Teams
- Excellent written and verbal communication skills
- Strong customer service experience, both face-to-face and over the phone
- Ability to interact confidently with senior stakeholders and visitors
Desirable:
- Experience in hospitality, hotels or cabin crew
- Fire Warden and/or First Aid certification
This role requires flexibility to provide additional support and cover during periods of annual leave and business need.
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