Zachary Daniels
Workforce Management Manager
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Workforce Management Manager
Workforce Management Manager
Salary: £70,000 - £85,000 + excellent benefits Working arrangement: Hybrid
Are you an experienced Workforce Management Manager passionate about workforce planning, labour modelling, and using data to improve operational performance? We're recruiting a Workforce Management Manager to join a leading retail business at an exciting stage of its workforce management evolution.
This opportunity offers the chance to lead a specialist team responsible for labour modelling and forecasting, ensuring workforce planning is accurate, commercially effective, and supports exceptional customer and colleague outcomes.
The Opportunity
As a Workforce Management Manager, you’ll take ownership of labour modelling and forecasting capability, driving continuous improvement and helping shape the future of workforce planning across a complex retail operation.
Working closely with senior stakeholders across Operations, Finance, Technology, and Data, you will ensure labour planning supports business priorities while identifying opportunities to improve productivity, efficiency, and operational performance.
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Key Responsibilities
- Lead and develop a team of Workforce Management specialists and analysts.
- Own the ongoing performance, governance, and optimisation of labour models and forecasting.
- Deliver meaningful insights and recommendations to support operational and commercial decision-making.
- Build strong relationships with stakeholders across multiple business functions.
- Drive continuous improvement across workforce planning, forecasting, and labour optimisation.
- Support the implementation of new technologies, automation, and innovative workforce management solutions.
- Ensure workforce planning outputs remain accurate, commercially aligned, and fit for purpose.
About You
You’ll bring:
- Experience as a Workforce Management Manager or similar within Workforce Management, Labour Planning, or Forecasting in a large-scale retail environment.
- Proven leadership experience, managing analytical or specialist teams.
- Strong commercial awareness and the ability to translate complex data into practical business decisions.
- Excellent stakeholder management and influencing skills.
- Experience delivering transformation, continuous improvement, or technology-led change.
- A collaborative approach with a passion for improving operational performance.
- Experience with workforce management platforms such as Logile, Blue Yonder, UKG (Kronos), Quinyx, or similar—advantageous but not essential.
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What’s on Offer?
This is an opportunity for a Workforce Management Manager to play a key role in shaping workforce planning within a complex retail business, leading a high-performing team while influencing strategic decisions and delivering meaningful operational improvements.
- Salary: £70,000 - £85,000 + excellent benefits.
If you’re looking for your next challenge as a Workforce Management Manager and would like to find out more, we’d love to hear from you. Apply today or get in touch for a confidential conversation.
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