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hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.
Workforce Manager
Location: Knutsford
Work Arrangement: Hybrid - 2 days onsite
Purpose of the role
To support the implementation of major changes and improvements to the organisation's IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.
Accountabilities
- Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
- Analysis of emerging IT service management tools and platforms to discover if they can support the bank’s transformation goals and future needs.
- Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems, to improve system efficiency and reduce manual workload.
- Development and communication of change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.
- Prioritisation of the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility, and develop and monitoring a clear execution plan for each transformation project to ensure a successful implementation.
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Assistant Vice President Expectations
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To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
- Leadership Responsibilities:
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:
- L - Listen and be authentic
- E - Energise and inspire
- A - Align across the enterprise
- D - Develop others
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:
- Individual Contributor:
- Lead collaborative assignments and guide team members through structured assignments.
- Identify the need for the inclusion of other areas of specialisation to complete assignments.
- Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
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