Unifocus
Workforce Performance Consultant
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About the Company
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.
About the Role
As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.
Responsibilities
- Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
- Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
- Deliver outstanding training to clients across departments and positions.
- Assume responsibility for all pre-site preparation and post implementation feedback.
- Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
- Proactively identify ‘at risk’ customers and red flag to the Account Management team.
- Adhere to processes defined for case logging and project feedback.
- Adhere to internal SLAs for Support and Customer Satisfaction.
- Contribute to Product Improvement and Innovation based on customer feedback collected by you.
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Qualifications
- Possess at least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
- Familiarity with hotel software/technology systems.
- Experience with workforce management or operational workflow tools is preferred.
- Excellent command over written and spoken English.
- Excellent command over written and spoken German / French.
- Excellent Presentation Skills.
- Excellent Business Communication skills.
- Willing to travel extensively.
- Confident, disciplined and Focused on Customer satisfaction.
- Strong Problem-solving Skills.
- Ability to build relationships and quickly develop trust with executives.
- Aren’t afraid of taking ownership and accountability.
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The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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