Destination Sport
Workforce Planning Manager - Events
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Workforce Planning Manager - Events
The Workforce Operations Manager Role
Overview and What We Offer
• Hours: Full-time • Location: Manchester (Hybrid) • Perks:
- Refer a friend, earn £600 (unlimited bonus)
- Generous holiday entitlement
- Birthday day off
- Staff Awards
- Hotel & airline discounts
- Employee Assistance Programme
Destination Sports Group is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment for all employees.
Who We Are and What We Do
Destination Sport is a global leader in sports travel, trusted by 150+ sporting organisations. We specialise in:
- Elite travel management
- Fan experiences
- Mass participation events
- Youth tours
A multi-award-winning business with 400+ employees across four continents, handling over 100,000 journeys annually at 2,800+ sporting events.
Destination Sports Group is part of The Portman Travel Group. View our LinkedIn Careers Page.
Role Overview
Our global sports travel business requires precise staffing for worldwide trips and events. As a key positions holder, you will: ✔ Forecast staffing needs ✔ Coordinate casual and full-time workforce support ✔ Ensure efficient, cost-effective deployment
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You’ll be the central point for workforce planning, scheduling, and compliance, ensuring staff are fully trained, qualified, and deployed as needed.
A fast-paced, collaborative role demanding:
- Strong organisational skills
- Acute attention to detail
- Cross-team relationship-building
Core Accountabilities
You will:
- Forecast staffing needs for trips, events, and operations
- Develop detailed staffing plans and cost models to support business performance
- Source, onboard, and manage external workforce suppliers (agencies)
- Negotiate rates, terms, and service agreements for cost control
- Ensure full compliance with UK and international labour laws (e.g., Right to Work, agency worker legislation)
- Manage timesheets, approvals, and reporting for temporary staff
- Maintain accurate records of skills, qualifications, availability, and worker locations
- Identify and resolve staffing gaps in collaboration with operational teams
- Allocate workers based on requirements, experience, and availability
- Handle last-minute staffing adjustments and emergency cover
- Verify completed onboarding, training, DBS checks, and safeguarding before deployment
- Build relationships with operational leaders, agencies, and casual workers to ensure seamless service delivery
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Required Knowledge, Skills & Experience
반드시 필요한およ grace:
- Proven experience in workforce planning, resource scheduling, or logistics
- Strong understanding of budget management and labour cost control
- Excellent planning, forecasting, and analytical skills
- Prior work in travel, logistics, events, or operations
- Exceptional stakeholder management and relationship-building
- Ability to prioritise multiple deadlines with fierce organisation
- Proficient in Microsoft Office (particularly Excel)
- Proactive, self-directed, and solutions-focused attitude
- Top-tier communication and customer service skills
- Miniature attention to detail with a focus on compliance and efficiency
Desirable but optional:
- Familiarity with global travel dynamics
- Previous experience in sports travel or events
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