British Council
Workforce Resource Coordinator UK
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We support peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Description/Purpose
The purpose of this role is to support the planning, allocation, and deployment of workforce resources required to deliver Teaching and Exams activities across a country or location. The role is responsible for managing the contracting, availability, readiness checks, and scheduling of Venue Staff, Examiners, and Teaching Assistants. It also supports teacher contracting and works closely with Delivery and Academic teams to coordinate scheduling, ensuring alignment with timetabling requirements and teaching delivery needs.
The postholder collaborates with centralised, hubbed, or outsourced workforce teams to standardise and centralise workforce administration processes. They are responsible for ensuring the accuracy, consistency, and timeliness of workforce data, while supporting efficient workforce operations and resource deployment across Teaching and Exams activities.
Role Accountabilities
Join our Global Operations team and play a key role in ensuring the successful delivery of Teaching and Exams services. As a Workforce Resourcing Coordinator, you will work closely with Delivery, Planning, Academic, HR, Finance, and central service teams to ensure the right people are contracted, onboarded, compliant, and deployed to meet operational commitments. You will be responsible for supporting the end-to-end coordination of Venue Staff, Examiners, and Teaching Assistants, including contracting, onboarding, availability management, readiness checks, scheduling, and deployment. In addition, you will support teacher contracting and collaborate with Delivery and Academic teams to ensure workforce plans align with timetabling and teaching delivery requirements.
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In this role, you will maintain accurate workforce data and documentation, ensuring compliance with safeguarding, security, right-to-work, training, and vetting requirements. You will act as a key point of contact for workforce-related queries, providing clear communication and guidance on scheduling, onboarding, and compliance processes. Working closely with centralised, hubbed, and outsourced teams, you will help streamline workforce administration, support payment processing and working time reconciliation, and contribute to efficient workforce utilisation and cost-effective resource deployment. This is an excellent opportunity for a highly organised and collaborative professional who is passionate about operational excellence, service delivery, continuous improvement, and supporting high-quality teaching and exam experiences.
Education
Qualifications & Experience
Degree or equivalent experience.
Role Specific Knowledge And Experience
- Experience coordinating secure, regulated service delivery environments (e.g., exams, logistics, or events).
- Understanding of compliance, safeguarding, and screening requirements.
- Strong process management and organisational skills.
- Ability to work to deadlines in a fast-paced operational environment.
- Experience supervising staff, contractors, or temporary workforce teams.
Role Specific Skills
- Workforce scheduling and allocation
- Stakeholder communication and coordination
- Data accuracy and process control
- Compliance management, including safeguarding and exam security
Further Information
- Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
- Right to Work: Please note that candidates must have the pre-existing, legal right to work in the listed location/s at the time of application. Mobility / relocation / visa sponsoring support will not be provided.
- Country/Location: London, UK (Hybrid role)
- Pay Band: 6
- Annual Salary: £25,520 onwards plus London Market allowance of £3,300 if London based
- Business Unit: English and Exams
- Contract Type: Indefinite
- Closing Date: Tuesday, 21 July 2026 - 23:59 Philippine Time (GMT +8) / 16:59 UK time (BST)
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Equality, Diversity and Inclusion Statement
We are committed to equality, diversity, and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment, and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
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