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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Ambassador
About The Role
The Workplace Ambassador (WA) reports to the Senior Facilities Manager and is the local point of contact for all facilities related matters for the site. The WA will direct, coordinate and escalate appropriately facilities related matters. The WA has ownership of the FoH services and is responsible for managing the front of house services and providing the reception services. They are responsible for providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the WA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.
The WA functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned buildings. The WA is responsible for assisting in all aspects of client and tenant satisfaction. Additionally, the WA is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants, clients and The Client.
Key Responsibilities
Meeting Room and Client Suite Management
- Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location.
- Visitor and client experience shall be professional, warm and genuine.
- Ensure all meeting rooms are kept clean, tidy, and ready for use – ensure highest level of cleaning standards.
- Pre-checks to be conducted before every meeting.
- Set up and reset of internal and external meeting rooms, training rooms, or conference rooms.
- Manage rooms to be set up appropriately according to individual booking and equipment requests.
- Rooms should be reset as appropriate in line with daily booking schedules.
- Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking.
- Manage catering requests, AV or VC, room equipment, any special requirements, etc… liaise with FM team/catering/security/any other vendors as appropriate to ensure all requests are fulfilled accordingly.
- Ensure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary.
- Manage meeting room inventory checks.
Hospitality
- All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate.
- Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day.
- Encourage and nudge appropriate booking behaviour and provide utilization reporting including block booking, no shows, etc…
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Hospitality and Events Management
- Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities.
- Assist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments.
- Liaise with necessary teams (security, housekeeping, etc…) as necessary to ensure a consistent level of service.
- Provide food and beverage service for external/client suite meetings or events.
- Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests, etc…
- Supervise and be present throughout event.
- Assist with any ‘ad hoc’ requirements or request related to functions and events.
- Assist with communications to promote, confirm attendances, create name badges, etc…
- Assist with any other internal events lead by business as requested.
- Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure up to ensure all teams are aware of activities.
Reception and Visitor Management
- Always deliver 5* customer service with a professional and presentable appearance.
- Meet and greet all staff, customers and visitors professionally and cheerfully.
- Ensure reception desks, waiting areas, and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs.
- Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate.
- Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner.
- Manage all visitor categories in line with security protocol.
- Inform hosts of the arrival of their guests or escort to host/meeting room (in line with security practices).
- Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate.
- Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff.
- Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues, or system faults where necessary.
- To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers.
- Suggest ideas for developing and evolving the reception services and assist in implementing these ideas.
- Regularly monitor customer feedback and produce an appropriate action plan based on the results.
- Welcome new joiners and provide in-person or virtual orientation tours/supporting documentation and media.
- Brief visitors on arrival on fire evacuation procedures-emergency exits, evacuation routes, and assembly points.
Site Operations
- Conduct daily meeting room and office checks.
- Daily walk rounds to be conducted, to ensure a high standard is kept throughout all FM concerns (cleaning, maintenance) to be logged on JLL system.
- Liaise with facilities team to ensure all WOs are completed within agreed suitable timeframe.
- Manage all the requests on the Facilities helpdesk and liaise with service providers.
- Communicate effectively to other team members and keep Assistant Facilities Manager informed at all times.
- Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures.
- Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies.
- Keep accurate and update records of office seating plan.
- Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business.
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Location
- On-site – London, GBR
Job Tags
- Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site.
At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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