Mitie Cleaning & Hygiene Services
Workplace Concierge
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ROLE: Workplace Concierge
HOURS: Monday to Friday, 40 hours
LOCATION: NATS - Fareham - Whiteley
Mitie are recruiting for a professional and proactive workplace concierge to join their fast-paced workplace team!
In this role, you will work closely with the team to maintain an exceptional environment for one of our prestigious clients. You will be responsible for building strong internal relationships and engaging with key stakeholders to ensure every building user and visitor enjoys a seamless, positive experience.
Role Responsibilities
- Quality Control: Conduct regular checks of customer-facing spaces and meeting rooms to ensure they are high-standard and fully equipped.
- Building Audits: Perform routine audits, identify faults, and drive resolutions for any issues impacting the customer experience.
- Issue Resolution: Monitor and action outstanding customer-impacting faults, ensuring they are resolved efficiently.
- Compliance: Conduct site inductions for first-time visitors, ensuring full compliance with site-specific policies and safety processes.
- Health & Safety: To ensure that the contract operates at the highest standards in terms of Health and Safety at all times minimizing risk and maximizing the safety of our staff.
- Liaison: Act as the primary conduit between building stakeholders.
- Mailbox Management: Review and action requests within the shared workplace mailbox in a timely manner.
What We Are Looking For
- Experience in a high-intensity customer service environment.
- Exceptional interpersonal skills with the ability to communicate clearly and confidently with individuals and groups.
- A professional work ethic, working independently and make informed decisions.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Problem Solving: A flexible, methodical approach to any problems that may arise.
- Can remain adaptable and calm under pressure, polite when receiving feedback, and a genuine "team player" who goes above and beyond to help others.
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Due to the site and contract, you must be able to pass Security Clearance.
Due to the site location having limited access to public transport, a UK License / access to a vehicle is recommended.
What's in it for you?
- Development and upskilling opportunities,
- Desirable salary,
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
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We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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