ISS Facility Services UK
Workplace Coordinator
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Workplace Coordinator
Location: Belfast, BT2 7EP
Hours of work: 32
Contract Type: Permanent, Part-Time (Monday-Thursday)
Step into a varied and people-focused role where no two days are the same.
The Workplace Coordinator plays a key part in creating a welcoming, well-organised, and efficient working environment for colleagues and visitors.
This position offers the opportunity to take ownership of site operations, build strong relationships, and contribute to a positive workplace experience.
Job Description
The Workplace Coordinator is responsible for the day-to-day running of front-of-house and facilities services within a busy office environment. The role brings together customer service, workplace management, and operational support to ensure everything runs smoothly.
Working closely with clients, colleagues, and service partners, the position supports the delivery of high standards across the workplace. From managing meeting spaces to coordinating facilities tasks, this role provides a great opportunity to make a visible impact and take pride in delivering an excellent experience for everyone on site.
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Key Responsibilities
- Act as the main point of contact for workplace and facilities-related queries on site
- Support the smooth day-to-day operation of the workplace and front-of-house services
- Manage helpdesk requests and ensure tasks are completed within agreed timeframes
- Build strong relationships with clients, visitors, and stakeholders
- Coordinate meeting room bookings, setups, and hospitality requirements
- Monitor cleaning standards and raise any issues for resolution
- Support security processes including passes and visitor management
- Carry out workplace inspections and follow up on actions identified
- Assist with administrative tasks, reporting, and general office coordination
- Maintain a professional and welcoming environment at all times
Professional and Personal Competencies/Qualifications
- Strong communication skills with a confident and approachable style
- Ability to organise tasks and manage a varied workload effectively
- Proactive approach with confidence to take initiative and make decisions
- Excellent customer service mindset with attention to detail
- Comfortable using workplace systems and digital tools
- Ability to build positive relationships with a range of stakeholders
- Calm and professional approach when handling queries or challenges
- Flexible and adaptable to changing priorities in a busy environment
- Strong sense of responsibility for health, safety, and compliance
- Self-motivated with the ability to work both independently and as part of a team
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.
Join ISS and be part of something bigger.
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