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Workplace Engineer
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Role Title: Workplace Engineer
Duration: 6 month initial contract
Location: Salisbury. Fully onsite 5 days per week
Rate: up to £340.40 p/d Umbrella inside IR35
Clearance required: Sole UK Nationality and Active SC Clearance
Role purpose / summary
Reporting to the EUS Lead Group, the role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.
Your role
- Second Line responsibility for resolving Incidents to SLA
- Requests/IMACs completion to SLA
- Escalations - responsibility to be below 2%, per Incident per month
- CSATs for Incidents handled to over 4.5 out of 5 per month
- Pro-active communication with the Service Desk and Level3 Teams
- Undertaking NSR Tasks to agreed timescales
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You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- Working knowledge of Intune and Microsoft Windows 10/11 O/S
- Desktop hardware architecture – predominately desktop and laptops
- Knowledge of SCCM (MECM) and Active Directory - basic administration
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies
- Security - disk encryption using bit locker.
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All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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