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Workplace Experience Coordinator – London (Permanent)
About CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis.
About the Role
As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building within the Workplace Experience function.
The Workplace Experience team provides world-class customer service for clients and visitors in a designated building.
Key Responsibilities
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Front-of-house support
- Serve as the first point of contact for all entering the facility
- Greet visitors and staff with a welcoming and professional demeanour
- Issue visitor and parking passes, adhering to security protocols
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Telephone and social etiquette
- Handle incoming calls professionally, creating a positive first impression
- Present information clearly and effectively to groups of varying sizes
- Craft presentations and facilitate meetings as required
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Event and activity coordination
- Arrange, confirm, and manage recreational, dining, and business activities on behalf of the building’s community
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Maintenance and operations assistance
- Process janitorial or maintenance requests as needed
- Facilitate workplace services including mail handling, office supply distribution, and employee onboarding processes
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Conflict resolution and support
- Address professional and sensitive inquiries or complaints from employees, guests, and co-workers
- Offer customer-service-driven solutions in line with company standards
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Event management
- Organise and manage on-site events, including:
- Securing event spaces
- Room setup and teardown
- Delivery and management of supplies
- Organise and manage on-site events, including:
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Emergency and security protocols
- Follow property-specific security and emergency procedures
- Notify relevant personnel to ensure the safety of everyone in the building
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Vendor coordination
- Liaise with external service providers supplying goods and services to the workplace
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Supportive role
- Explain complex processes to the team when instructed
- Follow established directions from the manager while maintaining procedural integrity
Note: This role operates within clearly defined procedures and standardised processes, with limited scope for independent discretion.
Experience & Requirements
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Qualifications:
- Hold a diploma (or equivalent) in a relevant field
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Experience:
- Up to 2 years of job-related experience
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Core skills and strengths:
- Ability to follow work routines and standard procedures
- Good communication skills with proficiency in exchanging straightforward information
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Technical proficiency:
- Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
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Soft skills:
- Strong organisational abilities
- Inquisitive and adaptable mindset
Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services—helping businesses and people thrive. We foster a dynamic, collaborative culture rooted in our core values: respect, integrity, service, and excellence.
- Embrace diverse perspectives – We recognise and value different backgrounds and skill sets.
- Career growth – We help you realise your full potential in a supportive, evolving environment.
CBRE welcomes all applicants.
Applicant AI Use Disclosure
"We value authentic human interaction and the unique aspects of every candidate’s experience, skills, and aspirations. We do not use AI tools in our hiring process, and ask that candidates disclose any use of AI tools in their application and during interviews."
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