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About Cleo
At Cleo, we're not just building another fintech app. We're transforming humanity's relationship with money. Our vision is a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket.
Cleo is a high-growth success story: a profitable unicorn with over $300 million in ARR, growing by over 2x year-over-year. Joining us isn’t just a job—it’s an opportunity to work with top-tier talent shaping something truly impactful.
We thrive by attracting bold, driven individuals who push boundaries and share our passion for collaboration and positive change. If you're excited by complex challenges, the potential to shape transformative solutions, and the chance to grow alongside rapid company scalability, read on.
Follow Cleo on LinkedIn for updates on new product features and team insights.
About The Role
Workplace Experience Lead
As the Workplace Experience Lead (WEX), you’ll own and elevate Cleo’s workplace and employee experience across the organisation. Your mission is to design inclusive environments where employees thrive—feeling connected, empowered, and celebrated at every stage of their journey.
This hands-on, strategic role blends workplace operations, employee engagement, project ownership, and cultural leadership. You’ll partner with People, IT, Operations, and business leaders to deliver seamless workplace experiences while driving initiatives that strengthen engagement, culture, and working practices.
Critical considerations: This is a leadership role that requires both big-picture thinking and execution focus.
Key Responsibilities
Workplace Operations
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Oversee day-to-day workplace experience, ensuring offices are safe, welcoming, and efficient.
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Manage vendor/facilities relationships and workplace budgets, monitoring spend intelligently.
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Establish and refine operational processes, standards, and service levels.
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Serve as the first escalation point for workplace issues, driving swift resolutions.
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Design, delivery, and management of employee experience initiatives, such as:
- Onboarding experiences
- Recognition programs
- Wellbeing strategies
- Career celebrations
- Hybrid/in-office engagement activities
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Own and implement the annual workplace and employee experience calendar.
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Lead the planning/execution of company-wide events, team activities, and cultural initiatives.
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Foster partnerships with management and executives to enhance engagement and recognition.
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Build inclusive experiences catering to both in-office and hybrid employees.
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Projects & Continuous Improvement
- Scalable project ownership, including office improvements, relocations, and large-scale events.
- Manage project timelines, budgets, stakeholders, and communication.
- Act on employee feedback to continuously improve workplace experiences and programs.
- Track and report KPIs to measure impact and identify growth opportunities.
Leadership & Stakeholder Collaboration
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Guide WEX team members while upholding high standards of service excellence.
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Build strong relationships with People, IT, Operations, and business leaders.
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Influence decisions and drive workplace initiatives that align with Cleo’s goals and culture.
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Own high-impact initiatives, ensuring measurable outcomes.
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Ensure reliable operational effectiveness in tasks like:
- Office support: Maintain hygiene, supplies, and a polished workspace.
- Visitor management: Coordinate drop-ins, logistics, and security.
- Event support: Assist with setup, deliveries, room preparation, and in-office events.
- New hire onboarding: Prep desks, coordinate logistics, and ensure smooth first-day experiences.
- Recognition initiatives: Handle small gifts, cards, and "surprise & delight" moments.
- Ticketing support: Address basic enquiries, escalate complex issues, and perform admin tasks.
- Project assistants: Contribute to lower-complexity initiatives over time.
What We’re Looking For
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5+ years’ experience in Workplace Experience, Office Management, Employee Engagement, Facilities Management, or Operations.
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Proven track record of leading workplace projects, events, or initiatives:
- Improving physical/ Employee experience
- Budget management
- Vendor relationships
- Cross-functional coordination
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Organisation & project management strengths to juggle competing priorities.
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Balanced skill set in strategic foresight and hands-on execution.
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Exceptional communication and relationship-building abilities.
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Commitment to exceptional employee experiences for all backgrounds.
Why Join Cleo?
Core Benefits
- Competitive compensation (base + stock options).
- Fast-growth tech startup, backed by top investors: Balderton Capital & EQT Ventures.
- Growth mindset workforce: Progression, new challenges, and supportive leadership.
- Flexible work policies: “Good enough” remote balance aligned with well-being goals.
- Hybrid London workplace: One day (or more) in our collaborative office weekly.*
- Global support: Scheduled in-person days for international teams, with travel reimbursement.
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Additional Benefits
- Bi-annual performance reviews with concrete feedback.
- Generous raises and equity top-ups for promotions.
- 25 vacation days per year (with additional day per year incremented; max 30 days).
- UK pension: 6% employer contribution.
- Health & cover:
- Complimentary private medical insurance via Vitality.
- Dental and life insurance plans included.
- Enhanced parental leave and 1 month sabbatical after four years.
- Regular socials & activities, both in-office and virtual.
- Distinctive perks:
- Paid OpenAI developer subscriptions.
- Spill Mental Health, online professional support.
- Workplace nursery scheme for employees caring for young children.
Further Perks
- Software support: Coordinator org memberships/licences.
- Networking events: Selected drops for expansion access.
- Fun, surprise & delight moments, energising life hacking culture.
- Onboarding a growth leader, focusing on employee growth & community.
Our Commitment to Diversity
We actively encourage applications from underrepresented groups:
- People of colour
- LGBTQ+ community members
- Disability/neurodivergent individuals
- Parents and carers
- Low socio-economic background talent
If you need adaptations for accessibility, please disclose needs in your application.
About The Application Process
UK/European App Preview
For iOS users, experience our app in preview via Apple’s TestFlight before applying: Sign up here
Legal & Policy Acknowledgement
"By submitting this application, I confirm that all information provided represents my professional qualifications accurately, that I have disclosed any prior Cleo employment, and accept potential consequences of any misrepresentation. Applicants agree to Cleo AI’s Candidate Privacy Notice."
Diversity, passion, and scalable impact—that’s what sets Cleo apart. We’d love to work together on shaping the future of money. Apply today.
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